Assistant Manager Customer Service

Amanda White, Assistant Manager

Bessemer City, **016, US, +1-704-***-****, **************@*****.***

SUMMARY Dynamic Assistant Manager with over 6 years of experience in retail operations and customer service. Proven expertise in managing daily workflows, resolving customer complaints, and implementing effective sales strategies that led to a remarkable 90% increase in average order value and a 65% rise in repeat business. Strong leadership skills demonstrated by mentoring a team of 12 to exceed performance targets. Prepared to contribute to operational excellence and drive profitability in future roles.

WORK EXPERIENCE

01/2023 – Present Assistant Manager, Home Solutions Construction Bessemer City, US Spearheaded daily operations management to ensure a seamless and efficient workflow.

Collaborated with the manager to devise strategies for achieving sales targets and enhancing customer satisfaction.

Conducted regular inventory audits to maintain accurate stock levels and mitigate losses due to shrinkage.

Acted as the primary point of contact for escalated customer complaints, resolving them promptly and effectively.

Achieved consistently high scores on mystery shopper evaluations by providing exceptional service standards.

Demonstrated strong leadership skills by inspiring team members to meet individual and collective targets.

Assisted customers with inquiries regarding products and services, delivering an outstanding customer service experience. Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through diligent research.

Investigated discrepancies in cash handling or inventory management and implemented corrective actions as necessary.

Formulated effective upselling and suggestive selling strategies, resulting in a significant 90% increase in average order value. Negotiated favorable pricing terms with vendors, achieving cost savings of 45%.

Instituted cross-training initiatives among team members to enhance operational flexibility during peak periods.

Leveraged data analytics tools to assess key performance indicators

(KPIs) such as sales conversion rates and average transaction value. Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance.

Conducted regular team meetings to communicate goals, expectations, and provide updates on company initiatives.

Facilitated the recruitment, selection, and onboarding process for new employees, ensuring a smooth transition into the team. Developed and delivered comprehensive staff training programs to enhance product knowledge and improve customer service skills. Managed inventory levels effectively, ensuring adequate stock availability while minimizing excess or obsolete items.

Collaborated with the management team to develop and implement operational policies and procedures.

Initiated customer loyalty programs, resulting in a remarkable 65% increase in repeat business.

Enhanced overall store profitability by analyzing product performance data and adjusting pricing strategies accordingly.

Utilized POS systems proficiently to process orders accurately while maintaining high levels of efficiency.

Coordinated special events and promotions within budget constraints, consistently exceeding customer expectations.

Maintained precise records of financial transactions, including daily sales reports, invoices, and receipts.

Formulated employee schedules based on business needs while optimizing staffing levels during peak hours.

Ensured compliance with health and safety regulations by conducting routine inspections and implementing corrective actions when necessary. Monitored employee performance through regular evaluations, providing constructive feedback for professional development. Partnered with the marketing department on promotional activities to drive foot traffic, resulting in a 35% increase in sales revenue. Managed cash handling procedures, including opening and closing registers, preparing deposits, and reconciling discrepancies. Analyzed sales data to pinpoint trends and opportunities for improvement, implementing effective strategies accordingly.

Created training materials and conducted sessions for new hires on company policies and procedures.

Cultivated strong relationships with vendors and suppliers by negotiating favorable terms for the procurement of goods.

Assumed managerial responsibilities in the absence of the manager, overseeing all operational aspects.

Resolved customer complaints or concerns swiftly, ensuring high levels of customer satisfaction at all times.

Supervised and mentored a team of 12 employees, providing guidance and support to maximize productivity.

06/2013 – 01/2019 Professional Dog Groomer, Petco Huntersville, US Provided expert grooming services to a diverse clientele, including bathing, brushing, haircuts, and nail trimming.

Ensured the comfort and safety of dogs during grooming sessions by employing gentle handling techniques and creating a calm environment. Cultivated strong relationships with clients through exceptional customer service and personalized care for their pets.

Maintained cleanliness and organization in the grooming area, including thorough sanitization of equipment and tools.

Implemented innovative styling techniques to meet client preferences while adhering to breed standards.

Managed appointment scheduling effectively to maximize productivity and reduce client wait times.

Evaluated each dog's coat condition and recommended suitable grooming treatments or products for optimal results.

Collaborated with veterinarians on special cases requiring specific grooming procedures or accommodations.

Stayed informed about industry trends, new techniques, and product knowledge through continuous education and workshops. Handled difficult or anxious dogs with patience and understanding, ensuring their well-being throughout the grooming process. Trained junior groomers on proper handling techniques, safety protocols, and advanced styling methods.

Managed inventory levels of grooming supplies effectively to prevent shortages or excess stock.

Partnered with local animal shelters by providing discounted grooming services for rescue dogs.

Implemented safety protocols and trained staff on emergency procedures to ensure a secure environment for groomers and pets. Received multiple positive reviews from satisfied customers, highlighting exceptional skills in breed-specific cuts.

11/2006 – 01/2010 Master at Arms, United States Navy Reserves Chicago, US 04/2007 – 09/2009 Assistant Manager, Titlemax Rock Hill, US Orchestrated daily operations management to ensure a seamless and efficient workflow.

Collaborated with the manager to devise strategies for achieving sales targets and enhancing customer satisfaction.

Conducted regular inventory audits to maintain accurate stock levels and mitigate losses due to shrinkage.

Resolved customer complaints promptly, ensuring high levels of customer service.

Assumed managerial responsibilities in the absence of the manager, overseeing all operational aspects.

Cultivated strong relationships with vendors and suppliers by negotiating favorable terms for procurement of goods.

Managed cash handling procedures, including opening and closing registers, preparing deposits, and reconciling discrepancies. Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly.

Developed employee schedules based on business needs while optimizing staffing levels during peak hours.

Maintained precise records of financial transactions, including daily sales reports, invoices, and receipts.

Coordinated special events and promotions within budget constraints, consistently exceeding customer expectations.

Utilized POS systems proficiently to process orders accurately while maintaining high levels of efficiency.

Enhanced overall store profitability by analyzing product performance data and adjusting pricing strategies accordingly.

Collaborated with the management team to develop and implement operational policies and procedures.

Managed inventory levels effectively, ensuring adequate stock availability while minimizing excess or obsolete items.

Developed and delivered comprehensive staff training programs to enhance product knowledge and improve customer service skills. Facilitated the recruitment, selection, and onboarding process for new employees, ensuring a smooth transition into the team. 01/2006 – 09/2006 Cashier, Waitress, Customer Service, Joe's Towing And Convenience Store

Chester, US

Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service. Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports.

Resolved customer complaints regarding refunds or exchanges promptly and professionally.

Collaborated with the store manager to devise strategies for reducing theft and fraud at cashier stations.

Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards.

Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing.

Ensured compliance with all financial regulations related to cash handling procedures at cashier stations.

Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed. Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store. Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions.

08/2005 – 12/2005 Bookkeeper, FoodLion Chester, US Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions.

Performed monthly bank reconciliations to verify the accuracy of financial data.

Prepared and analyzed financial statements, including balance sheets, income statements, and cash flow statements.

Maintained general ledger entries for all company transactions in accordance with accounting principles.

Assisted in the preparation of annual budgets by providing detailed financial reports and analysis.

Collaborated with external auditors during year-end audits to provide necessary documentation and support.

Cultivated strong relationships with vendors to negotiate favorable payment terms and resolve billing discrepancies.

Created customized reports using accounting software to track expenses, revenue, and profitability on a regular basis.

Ensured compliance with local tax regulations by calculating sales tax liabilities accurately and submitting timely payments. Managed payroll processing for employees, ensuring accurate calculation of wages, deductions, and taxes withheld.

Provided ongoing training to staff members on proper bookkeeping practices to enhance overall financial literacy within the organization. EDUCATION

01/2020 – Present Central Piedmont Community College Associate Of Art, Art

Charlotte, US

2003 – 2006 Word And Spirit Christian Academy

Diploma

Chester, US

SKILLS Forecasting Event Planning

Auditing Fleet management

Profit & Loss Financial Statement Preparation

Dog Handling Animal Care

Balance Sheet Reconciliation Recruiting

Appointment scheduling Payroll

Pet Grooming Financial Report Interpretation

Financial Analysis Pricing

Financial Report Writing QuickBooks

Accounting General Ledger Accounting

General Ledger Reconciliation Interviewing

Pet Care Accounts Payable

Kennel Experience Journal Entries

Bank Reconciliation Accounting Software

Adapting new procedures Applying information

Attention to details Communicating

Customer service Decision making

Problem Solving Organizing workspace

Self Motivated Working well with others

Banking Transactions Payment Processing

Cash Flow Management Financial Regulations Compliance Attention to Detail Microsoft Excel

Effective Communication Analytical Skills

Finance Knowledge Brightree Software Experience

Documentation Problem Tracking

Troubleshooting Healthcare Knowledge

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