Customer Service Sales

ELIANA GARCIA

**** ****** ****.

Orlando, FL ****7

Phone: 407-***-****

Alt Phone: 407-***-****

********@*******.***

Abilities

Administration

Business Operations

Customer Service

Accounting & Bookeeping Applications

Cashier, MS Office, Outlook.

Employment History

Associate Trainer, Customer Service Representatives

06/2010 – 03/2013

Panera Bread

Orlando, FL

Interacted with customers to provide information in response to inquiries about products and services.

Handled and resolved complaints.

Bookkeeper, Accountants

12/2005 - 06/2007

Solano, Aviles Kozlowski

Orlando, FL

Analyzed financial information.

Prepared financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities within an organization.

Bank Reconciliation, Payroll and General Ledger.

Sales Associate, Cashiers

05/2003 - 12/2005

Amerada Hess Corporation

Orlando, FL

Received and disbursed money in establishments other than financial institutions.

Experienced in usage of electronic scanners, cash registers, or related equipment.

Processed credit or debit card transactions and validating checks.

Responsibled for all incoming calls, merchandise inventory, supplier public relations.

Collection Representative, Bill and Account Collectors

09/2001 - 04/2003

Fondo Comun Bank

Caracas, Venezuela

Located and notified customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. duties included receiving payment and posting amount to customer's account.

Prepared statements to credit department, if customer fails to respond initiating repossession proceedings or service disconnection, keeping records of collection and status of accounts.

Education History

Completion Date

Issuing Institution

Qualification

Course of Study

ISUM Institute Superior

Associate's Degree

Associate in Science Business Administration

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