Customer Service Administrative Assistant
Resume:
Juliet M. Garza
Gallatin, Tennessee 37066
Phone: 720-***-****
Email: abn3sr@r.postjobfree.com
Overview
A challenging position at a growth-oriented company, which will allow me to further utilize my
skills and acquire new abilities.
Related Experience
08/2011 to 12/2012
Compliance Monitor, Homespring Residential Services – San Antonio, Texas
• Reviewing of initial files to assure they’re in compliance (Tax Credit, Low Income, Bond).
• Reviewing of recertification files to assure they are in compliance (Tax Credit, Low
Income, Bond).
• Answer all related compliance questions from Managers, Assistant Managers, Leasing
Consultants, Supervisors and Upper Management.
• Perform annual compliance trainings for the company.
• Attend needed trainings provided by TDHCA, SAAA, etc.
• Completion of monthly, quarterly and annual reports to report to TDHCA, Owners and
Syndicators.
• Pre-Audit property files to prepare for upcoming inspections.
07/2009 to 08/2011
Leasing Consultant, Tax Credit, Homespring Residential Services – San Antonio, Texas
ALL ASPECTS OF LEASING:
• Meeting and greeting prospects.
• Completion of guest cards, weekly traffic sheets and weekly reports.
• Showing apartments and closing apartment sales.
• Follow-up on prospects and thank you cards.
• Processing applications.
• Preparation of lease and move-in packets.
PERFORM NEW RESIDENT ORIENTATION:
• Explain lease and related paperwork.
• Correctly answer any questions.
• Collect money owed.
• Issue keys to apartments.
ALL ASPECTS OF CUSTOMER SERVICE/RESIDENT RETENTION:
• Meeting and greeting residents.
• Assist residents in understanding lease and related policies.
• Process resident complaints, notice to vacates, alteration of lease, lease renewals,
service requests.
• Collect rent payments.
UNDERSTANDING COMPLIANCE WITH FAIR HOUSING LAWS:
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• Sending all paperwork to Compliance Department to get approved.
• Annual training with the Compliance Department and needed TDHCA trainings.
• Monthly online trainings with Grace Hill.
(Related Experience continued)
06/2008 to 06/2009
Administrative Assistant, Leading Edge Personnel/Generations FCU - San Antonio, Texas
COLLECTIONS ASSISTANT:
• Assist with End of Month and End of Quarter reports.
• Recommendation of accounts to collection agencies and proposals acceptance.
• Process NSF’s including legal action if necessary.
• Process all incoming and outgoing mail.
• Post daily disability and life insurance payments.
• Provide skip tracing information and maintain records of activity.
• Update and/or correct member credit reports.
• Daily distribution of deposits including process of payments received from debt
management companies.
• Other duties as assigned.
LENDING/RECEPTIONIST/LOAN EXPRESS ASSISTANT:
• Assist with title drafts/loan applications by reviewing loan packets for appropriate
documentation and signatures.
• Index incoming faxes and assign to OnBase referencing the members account
information.
• Assistance with the GAP Insurance Program, including verification and reporting.
• Maintain the reception area, which includes professional greetings to members, vendors,
etc.
• Process all incoming and outgoing mail.
• Assist all other departments with administrative duties.
• Other duties as assigned.
06/2008 to 06/2008
Administrative Assistant (Temporary Position), Zachry Construction, Inc. - San Antonio, Texas
• Primary assistant to the Vice President
• Responsible for scheduling meetings and appointments.
• Process all incoming and outgoing mail.
• Accounts payable and receiving.
• Management of payments for the monthly volunteer project.
• Creation of Word and Excel documents.
• Other duties as assigned.
02/2007 to 05/2008
Office Coordinator, Corona Insights - Denver, Colorado
• Responsible for greeting clients and guests, managing the phone system, updating
company greetings and telephone assignments.
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• Assist employees with scheduling appointments and other administrative tasks, including
project work that may have specific deadlines for completion.
• Assist with focus group activities including mailings, telephone contacts, sign-ups,
planning for food and beverage.
• Print and organize proposals and reports.
• Perform mailing tasks for small and large mailings.
• Enter data for large surveys and other projects.
• Assist with organization of company event functions.
• Make travel arrangements for employees and perform other duties as assigned.
(Related Experience continued)
04/2006 to 02/2007
Administrative Assistant/Receptionist, Kaplan College – Thornton, Colorado
• Assist the Executive Director and Career Services in projects such as scheduling
appointments, event planning, filing and accounts payable.
• Assist the Admissions Department in enrolling new and previous students, receiving
payments.
• Enter in new lead information, complete daily and weekly reports of lead, enrollment,
appointment and interview totals.
• Answer switchboard calls and provided excellent customer service leading to a high rate
of repeat students and guests.
02/2005 – 04/2006
Administrative Assistant/Receptionist, Everest College – Thornton, Colorado
• Assist the Executive Director and Career Services in projects such as scheduling
appointments, event planning, filing and accounts payable.
• Assist the Admissions Department in enrolling new and previous students, receiving
payments.
• Enter in new lead information, complete daily and weekly reports of lead, enrollment,
appointment and interview totals.
• Answer switchboard calls and provided excellent customer service leading to a high rate
of repeat students and guests.
Competences and Skills
• Type skills of 55+ wpm
• Compliance Experience
• Leasing Skills
• Knowledge of Affordable Housing, Tax Credit, Section 42 and Section 8
• Excellent interpersonal skills
• High customer service experience
• Great organizational skills and excellent at prioritizing
• Possess strong written and oral skills, including professional phone manner and office
etiquette
• Property Management Expertise
• Cash Handling Experience
• Financial Institution Skills
• Experience in Windows Operating Systems, Internet Explorer, Microsoft Excel, Microsoft
Word, Microsoft Access, Microsoft Outlook, PowerPoint and Adobe Reader.
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• Familiar with software programs such as Yardi, World Client, CMTS, Interaction Client,
FSP, OnBase, Akcelerant, FDR, People Soft
• Strong project management skills.
Education
• Westminster High School, Westminster, CO – High School Diploma
Awards Received
• TDHCA Compliance Training (2011, 2012)
• Grace Hill Certifications for Property Management
• Homespring Residential Services, Commitment to Excellence Award 2012 – Compliance
Department
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