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Administrative Assistant Customer Service

Hayward, California, 94544, United States
March 04, 2011

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**** ********* ***. *******. **. ****4. 510-***-****


A challenging position as an administrative assistant/clerk at a growth-

oriented film, which will allow me to both further utilize my skills and

acquire new abilities


Excellent keyboarding and word processing skills: 45-50wpm

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

Health Information Software: Procomm, Groupwise, Kronos Timesheet, Medicare

and Medical Eligibility, Careweb QI (to get codes for CM/SW), Infraware

software to get transcription reports, Masterlink


Loyal, Hard-working, dependable, trustworthy, committed to superior

customer service

Task-oriented and resourceful in completing projects, able to multi-task


Highly motivated and enthusiastic and have a keen desire to continually

update my knowledge skills

Languages spoken: Hindi, Urdu, Fijian Hindi


Case Management/Social Service Administrative Assistant (November, 2004 to

October, 2009)

St. Rose Hospital, Hayward, California

. Greeting and directing vendors, patients, family members

. Maintains system and records for Case Managers and Social Workers to

ensure efficient program operation

. Ensure completion of Medi-Cal Tars, Working with billing department,

completion of SNF TARS

. Interacting with visitors/vendors/patient families by phone and in

person, manage CM/SS schedule

. Prepare and edit forms, letters, memos, reports, graphs by using excel

and complete statistics

. Open, Sort and distribute incoming correspondence including faxes, emails

and mails

. Arrange meetings, events such as in-service, events, insurance

verification, interacting with insurances

. Following with Case Managers for any denial, approval reviews, other

duties as assigned

. Medical Terminology knowledge, Calendar updating, Payroll for the

department, ordering supplies

. Taking minutes and typing in the format given, Scanning, photocopying,


. Assisting and organizing picnic, events for the case managers/social

workers and nursing homes

General Clerk (Transcription) (April, 2002 - January, 2006)

St. Rose Hospital, Hayward, California

. Mailing, Sorting reports dictated by doctors and delivering to concerned


. Sending work for transcriptionist who work at home and receive completed

reports and analyze and sort

accordingly, answering phones and responding to emergency calls


Health Information Technology (Chabot College) - May, 2001 - Certificate:

Health Information Clerk

High School: Mount Eden High School, Hayward, California: June, 1999

Specialization: Eden Area ROP, Mount Eden High School for Advanced Office

Technology Program: June 1999


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