Customer Service Support Specialist

Location:

Posted:

May 20, 2025

Annette M. Garza

Professional Summary:

Compassionate and tech-savvy Program Support Specialist transitioning into a Customer Service

Representative with 10+ years of experience in client service, case processing, and technical

troubleshooting. Adept at navigating complex systems (TIERS, SASO, SharePoint) and guiding clients

with empathy and clarity. Recognized for multitasking under pressure, resolving client concerns, and

improving internal processes in both healthcare and housing sectors. Ready to deliver responsive,

remote customer care in fast-paced environments..

Experience:

Texas Department of HumanServices

October 2023 to Feb 2025

● Processed 400+ STAR+PLUS program applications by reviewing eligibility records in TIERS and

coordinating pre-enrollment with MCOs, accelerating service access by 35%

Caregiver -Dallas,TX

March 2022 - September 2022

● Provided end-of-life care to parent with serious illness

Accounts Payable Specialist

RREAF Residential - Dallas, TX

Mar 2021 Mar 2022

● Resolved 100+ invoicing errors monthly by

cross-checking ledger entries and liaising with

X+ vendors, achieving 98% accuracy rate in

payment processing

Education:

NCHM-Certified Manager of Housing

Everest College-Associates Degree in Medical Assistant

MT Training Center-Certified Medical Transcriptionist

Skills:

Customer Support, Eligibility Verification, Conflict

Resolution, Healthcare Administration, Vendor

Relations, Case Management, Multi-System

Navigation, Customer Service

Communication, Problem-Solving

Technical Skills: TIERS, SASO, HEART, CSIL, SharePoint,

Track-It, Microsoft Office, Rent Café, Yardi