Customer Service Sales
Resume:
Ronald D. Root
Santa Rosa, CA 95404
abgm7w@r.postjobfree.com
Career Objective
To obtain a challenging sales position with management level opportunities, in a dynamic and growth driven corporation.
Professional Experience
Sr. Account Manager, OnQue Technologies, Inc April 2004- July 2011
Santa Rosa, CA. Achievements include:
• $6579.00 in sales per month. Quota: $3500.00. Profit: $3079.00 each month for 7 years
• Managed hundreds of health insurance broker accounts with GOLDMINE software nationwide
• I made over 75 manual calls per day as required along with a talk time of 2:45 minutes
• Performed “COBRA” compliance software demonstrations, closing the sale afterwards or during demo
• I sold over $500,000 of COBRA OnQue software during my 7 year tenure
Sales Representative, American Home Shield March 2003- April 2004
Santa Rosa, CA. Achievements include:
• I worked in the renewal department to capture lost business. I convinced ex-customers to stay with American Home Shield. We used an auto-dialer call system
• A top sales associate. Home owner protection packages sold from: $19.99 mo to $49.99 per month. I would always sell the top end package when possible
• I achieved my monthly quotas, to sell at least: 10/ $19.99- 5/$29.99- 3/$39.99- 2/$49.99 packages
Sales Representative, The Sutherland Group, LTD October 2000- February 2002 Pittsford, NY. Achievements include:
• Top Producer Award presented for November 2000 and January 2001
• Proven top 10% performer in sales out of 50 plus sales representatives monthly.
• Sold high speed Digital Subscriber Line internet service for the Ameritech program
• I was promoted to sell B2B Digital Subscriber Line internet in the COVAD program
Sr. Customer Service Representative, CitiFinancial October 1999-January 2000 Santa Rosa, CA
• Accounts receivable- Consumer loan collections- Refinancing
Loan Production Manager, North American Mortgage Company October 1998- July 1999
Santa Rosa, CA
• Assisted in the successful start up of the outbound lead generation department for prime and sub-prime home owner loans. I recruited, hired and trained a 24 work station telemarketing team
• I was responsible for consumer loan application reviews prior to loan officer appointments
• Constructed sales and telemarketing training manuals, ran an Amcat Predictive auto-dialing system
Specialized Skills
• Expertise in telecommunication, (customer service), sales/ closing techniques
• Microsoft Word, Excel, Office One/ GOLDMINE software/ calendar contact database system
EDUCATION: Charlotte High School: Graduate Rochester, NY
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