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Kuala Lumpur, Malaysia
... Specializes in customer service quality and compliance, Maintain QA passing rate at minimum 98% for call center. Managing Semua House QA team to ensure sufficient workforce and QA TAT of 24 hours are achieved. To maintain 1st attempt passing rate 90 ...
- 2021 Apr 08
Kuala Lumpur, Malaysia
... July 2002 Job Responsibility: To plan, organize and supervise all engineering design activities to be carried out in accordance with the specifications, schedules, QA/QC, safety, environmental and programmer requirements within budgeted cost levels. ...
- 2021 Mar 25
Kuala Lumpur, Malaysia
... Assistant QA Engineer 2016–2018 1. Create QA inspection's checklist. Review the report. 2. Manage document control; document review, document disposition. Monitor efficiency of document's portal system. 3. Manage calibration and verification ...
- 2021 Mar 21
Shah Alam, Selangor, Malaysia
... Professional Experience HYPERWAVE SYSTEMS ENGINEERING SDN BHD QA/QC MANAGER (Oil & Gas Industry) 2016 to Date Projects: Involved in Oil and Gas Jobs in Bintulu Processing Plant where Hyperwave Systems Engineering Sdn Bhd were appointed the main ...
- 2021 Jan 22
Kuala Lumpur, Malaysia
... Assisting QA Executive to calibrate test equipment in the laboratory. Preparing and distributing ISO Documentation. To assist QA HOD in ensuring the smooth operation and monitor incoming raw material. To conduct internal audit. To understand ISO ...
- 2020 Dec 30
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
... stats discussion with agents • Conduct one to one team coaching for calls & live chats • Evaluate agent calls and chats (QA) • Manager escalations cases, second-level cases • Prepare weekly CSAT & DSAT stats and present them to the client • ...
- 2020 Dec 15
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
... Working with QA team and business users to design test plan and test cases for User Acceptance Testing. Participated in defect review meetings with the team members. Worked closely with the project manager to record, track, prioritize and close bugs ...
- 2020 Dec 13
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
... QA Team Manager UTS MARKETING SOLUTION SDN BHD (Nov 2017 - June 2019) Skills: -To maintain and improve the call quality perform by sales team. -To monitor team member daily KPI. -To providing coaching and motivate team member. -Prepare daily report ...
- 2020 Nov 29
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
... Industry Type Agriculture and Retail Project Location Singapore Duration July 2020 – Present Project Details Quality Assurance for S/4 HANA Implementation Role QA Responsibilities Ensure the project is deliverables are delivered on-time Deliverables ...
- 2020 Nov 10
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
... pumps Reliability study of equipment and preparation of Maintenance plan Tracking and monitoring MTTR, MTBF Quality control and QA activities of overhauling projects at customer sites Failure analysis by using various RCA techniques Maintained 95% ...
- 2020 Oct 18