Résumé

Name : Ng Pui Chen (Chen)

Address :****, ***** ******* **** *, Jinjang Utara, 52000 Kuala Lumpur Wilayah Persekutuan.

Cell phone number : 016-*******

E-mail address :adh7t0@r.postjobfree.com

PERSONAL PARTICULARS

NRIC Number : 930***-**-****

Date of Birth : 1st March 1993

Gender : Female

Age : 27

Nationality : Malaysia

Marital Status : Single

EDUCATION BACKGROUND

Brickfields Asia College (2012-2016)

Qualification: Bachelor of Laws (2nd year Degree)

Brickfields Asia College (2014)

Qualifiation: Bachelor of Laws (2nd year Degree)

Grade:

B+

• Law of Tort

B’s

•Land Law, Company Law

C

•Family Law

Brickfields Asia College (2013)

Qualification: Bachelor of Laws (1st year Degree)

Grade:

B+

•Public Law

B

•Common Law Reasoning & Institutions

2C’s

•Elements of the Law of Contract, Criminal Law

WORKING EXPERIENCE

Self-Employed

CJ Lunch Box & Buffet Enterprise (October 2019 - Present)

Skills:

-Manage the whole business process & Stall

- Prepare daily & monthly profit

-Handling complaints

-Marketing planning

Assistant Manager, CREDIT CONTROL (June 2019 – October 2019)

TAN CHONG INDUSTRIAL EQUIPMENT SDN BHS

Skills:

-Check on customer's credit and approve or deny application based.

-Monthly meeting with branches.

-To improve profitability and reduce the bad debts.

-Prepare debts analysis and attend for management meeting.

-Maintain accurate records of debtors.

QA Team Manager

UTS MARKETING SOLUTION SDN BHD (Nov 2017 - June 2019)

Skills:

-To maintain and improve the call quality perform by sales team.

-To monitor team member daily KPI.

-To providing coaching and motivate team member.

-Prepare daily report to sales team and client.

-Attend meeting when is required & brief and update information to sales team.

Authorised Agent

HONG LEONG ASSUANCE (2016-2017)

Skills:

-Time management.

-Sales skills.

-Negotiation skills.

-Prompt handling of customer complaint.

-Providing high after sales service.

-Built trust and rapport with customer after sales.

Telesales

HSBC BANK MALAYSIA BERHAD (2015-2016)

Skills:

-Sales skills.

-Negotiation skills.

-Prompt handling of customer complaint.

-Providing high customer services.

-Built trust and rapport with customer via the phone.

Convenyancing clerk

K B CHUA & CO (2014- 2015)

-Industry: Legal services

-Skills:

-Drafting letter.

-Prepare Sale and Purchase Agreement and Loan Agreement.

-Prepare document for Perfection of Charge.

Promoter

EPROMODE SDN BHD (2012-2013)

Skills:

-providing high customer services.

-negotiation skills & prompt handling of customer request.

Cashier

Kopi Street Ipoh White Coffee (2009 – 2011)

Industry: Food & Beverage

Specialization: Customer Service

Responsibilities:

•To ensure customer satisfaction by achieving delivery of service quality norms through interaction with clients.

•Prompt handling of guest requests

•Complaint resolution.

•Handling all the cash transaction.

•Maintaining monthly, weekly, and daily report of transactions

LANGUAGE SKILLS

Spoken Written

•English 5 5

•Bahasa Malaysia 5 5

•Mandarin 6 N/A

•Cantonese 8 N/A

•Hokkien(Dialect) 8 N/A

Expected Salary: RM 4800

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