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Washington, DC
... • Customer communication and problem-solving • Handling inquiries and resolving complaints • Product and service knowledge • Order processing and account management • Conflict resolution and de-escalation techniques • Multitasking and time ...
- Apr 17
Ashburn, VA
... Coordinate meetings with Project Managers in an effort to understand projects schedules in order to set QA priorities. Conduct QA Forecast planning meetings and create resource planning strategies. Introduce new Metrix reports relates to overall QA ...
- Apr 17
Ashburn, VA
... Built with SOA architecture and modern Microsoft technologies, it includes modules for security, booking engines, admin, reports, order fulfillment, and integrations with multiple travel and payment systems. Roles and Responsibilities: Provide ...
- Apr 16
Washington, DC
... and Grill Cook, SmashBurger-Washington, DC July 2021-Present ● Worked as a prep cook, to prepare ingredients for customer order ● Served as a grill cook to prepare customer orders Prep and Grill Cook, SmashBurger-Vienna,VA October 2019 to November ...
- Apr 16
Washington, DC
... as requested by the Project Manager ●Software procurement tasks – creating Purchase Order, updating Distribution list, and calling Clients for Quotes and Renewal of Licenses ●Content Management and FAQ updates on SharePoint and using HTML code. ...
- Apr 16
Herndon, VA
... Used Java/J2EE Design Patterns like Data Access Object (DAO), Service Facade in the project extensively in order to access the database. Involved in database analysis for creating and maintain new database tables, procedures, functions and packages. ...
- Apr 15
Washington, DC
... Completed task order work for Program information, advice, opinions, reports, alternatives, analyses, evaluations, and recommendations on Information Technology (IT) tools, training, and/or services to complement the Government’s expertise and to ...
- Apr 15
Silver Spring, MD
... Played a key role in a data-driven pricing strategy, which increased average order value (AOV) by 25% by tailoring offers and pricing to customer behavior trends. Streamlined reporting processes by automating key reports, reducing report generation ...
- Apr 14
Silver Spring, MD
... Review Process including policy documents, Standard Operating Procedures (SOPs), workflows, and checklists (this maintenance (if necessary) will include updating checklist questions, policies, and SOPs in order to reflect an update of process). ...
- Apr 14
Ashburn, VA
... (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered. ...
- Apr 13