Service Representative Customer

SARA REECE

Baltimore, MD, ***** United States 410-***-**** **************@*****.***

Dedicated Customer Service Representative with a strong background in managing customer inquiries and resolving issues in fast-paced environments. Demonstrated expertise in billing, account management, and delivering high-quality service that enhances customer satisfaction. Proven ability to handle complex situations with empathy and efficiency, contributing to a positive company image and customer retention. Passionate about leveraging excellent communication and problem-solving skills to support a leading organization in the beverage or beauty industry.

• Customer communication and problem-solving

• Handling inquiries and resolving complaints

• Product and service knowledge

• Order processing and account management

• Conflict resolution and de-escalation techniques

• Multitasking and time management

• CRM software and data entry proficiency

• Cross-functional team collaboration

• Business management and operations

• Client relationship management

• Financial planning and budgeting

• Marketing and brand development

• Property management and maintenance

• Tenant relations and lease agreements

• Orthodontic procedure assistance

• Patient care and communication

Customer Service Representative, 09/2022 - Current Tactacam

Managed high volumes of inbound and outbound calls, resolving customer inquiries efficiently while maintaining a 95% customer satisfaction rate.

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Assisted customers with product information, troubleshooting, and issue resolution, reducing complaint escalation by 20%.

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Processed customer orders, returns, and exchanges, ensuring timely and accurate account updates in CRM systems.

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Collaborated with cross-functional teams to address complex customer issues, leading to improved service delivery and enhanced customer loyalty.

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Utilized problem-solving skills to de-escalate challenging situations, achieving a 90% issue resolution on first contact.

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Owner, 08/2019 - 10/2021

Bamore Top KNOTched – Baltimore, MD

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

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Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

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Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

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• Consulted with customers to assess needs and propose optimal solutions. Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

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Property Manager, 07/2015 - 08/2016

Tri Star Management – Baltimore, MD

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

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Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

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• Completed final move-out walk-throughs with tenants to identify required repairs. Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

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Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

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• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner. Leasing Consultant, 03/2014 - 06/2015

Morgan Properties – Randallstown, MD

Assisted prospective tenants in finding suitable rental units by providing detailed property tours and answering inquiries.

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• Managed lease agreements, ensuring compliance with property regulations and tenant satisfaction. Processed rental applications, conducted background checks, and verified references to ensure qualified tenants.

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Collaborated with property management to address maintenance requests, ensuring prompt and efficient resolutions.

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Conducted market research to stay informed about local rental trends, contributing to competitive pricing strategies.

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Orthodontist Assistant, 02/2012 - 06/2013

Dr. Issacs Nany & Stern – Towson, MD

Assisted orthodontists in applying braces, adjusting wires, and fitting orthodontic appliances to ensure patient comfort and treatment effectiveness.

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Prepared patients for procedures by taking X-rays, impressions, and detailed photographs to track treatment progress.

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Educated patients on oral hygiene practices and proper care of orthodontic devices to promote effective treatment outcomes.

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Managed patient records, scheduled appointments, and coordinated treatment plans to ensure efficient clinic operations.

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Sterilized and maintained orthodontic instruments and equipment to adhere to safety and hygiene standards.

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High School Diploma, 2004

Perry Hall High School - Perry Hall, MD

EDUCATION

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