Project Management Information Security
Resume:
Susan Ottley
(Able to Obtain Clearance)
RELEVANT EXPERIENCE:
Thirteen years including Government Wide Acquisition Contracts (GWAC). Staff & Logistics Management, Financial Planning, Accounting, Acquisition Support, Technical, Information Systems, Information Assurance, Program/Management Support/Project Management, Testing, Requirements (SDLC), Identity Management & Access Management, Vendor Management, Resource Management, Contract Management, Information Security and Database Administration, Software License Management, IT Asset Management
Experience in external customer-facing role(s) within Enterprise or Government
Knowledgeable in the Federal Acquisition Regulation (FAR) and grant closeout processes and procedures
Manage Close-Out Teams
Air Force Front and Back Office Program Management Experience in the Pentagon
Managed Enterprise Projects in both Fortune 500 Companies and Government Sectors.
Managed Infrastructure and Layer 2/3 Networks for the Army Reserve Component Automation.
Forecasting and contract negotiations
Enterprise Organizational Management in adoption and transformation.
Expert in scoping the project; analyzing the resource demand for a project; and efficiently executing the project from inception to completion.
Proficient in Project Management Tools and Methodologies, and processes for projects.
Proven reputation in Project monitoring and control processes, projection scheduling, resource planning, tasks tracking, identifying risks/issues organizational change management, configuration management, quality assurance processes, budget prepared and implementing remediating controls, tracking, and reporting project status via dashboards.
Directs programs and other project managers and consultants/contractors.
Supported Multiply Platforms: Infrastructure, Data & Enterprise Architecture
General database and applications development experience
Secondary Mortgage experience exceeds 16 years.
Government Sponsored Enterprise (GSE) experience.
Experience supporting Facility Security Officer (FSO) with the on-boarding of new employees and facilitated security briefs.
Experience supporting an ACAT I program.
Developed, updated, and maintained IT Service Level Agreements (SLA) and Organizational Level Agreements (OLA) and Logistics Management for the Reserve Component Automation Systems
Managed the analysis of budget for Management reporting.
Performed Audit research work involving specialized transactions. Developed and implemented processes and procedures for accounting department. Managed all day-to-day finances in the accounting department.
Two years PMO coaching and mentoring technical delivery.
Developed and gathered Business process and procedures for the Business Development Executives. Managed the DoD managers on the day-to-day Business Development activities.
Five years of Business Process Reengineering work which included researching, facilitating, analyzing, developing, and documenting processes and procedures for Application Development Business Partner Projects (SDLC). Responsible for mentoring project teams on the Freddie Mac Technical Delivery Process. Guided Projects through the Software Life Cycle Development. Responsible for Business Process project recommendations and guidance.
Four years managing, monitoring and tracking very closely the project deliverables including financials and provided strong leadership to the project teams and PWC External Auditors. Responsible for producing and/or organizing project artifacts (FTD, SOX). Working closely with Partners with Issue owners to develop remediation plans and strategies and plans.
Monitor remediation progress, and course-correct when required.
Ensure appropriate stakeholders are engaged throughout the issue life cycle.
Help issue owners with preparation of closure packages.
Drive and managed overall remediation performance
Engineering project manager with experience directing small-medium-scale projects.
Oversee complex, multiphase, and high-profile engineering projects. Able to address financial constraints and complicated logistics to overcome project challenges.
Excel in collaborating with clients, contractors, and government agencies to meet or exceed design, quality, and timeline and budget expectations.
Software Life Cycle Development Lifecycle process. Provided Object Oriented Analysis support using Use Cases. Trained Users on Use Cases. Developed data models, data flow diagrams, data dictionaries, business process reengineering, transaction flows. Managed requirements utilizing DOORS (Dynamic Object-Oriented Requirements System). Managed and supported 100 projects in DOORS. Developed technical specifications, procedure manuals, and desktop implementation guides for various systems and solutions. Facilitated and coordinated staff meetings. Managed and developed databases performed installations and provided training. Provided technical support answering any hardware and software problems relating to Freddie Mac’s applications. Developed a Center of Excellence database in Lotus Notes to replace manual process.
EDUCATION:
Honorary Doctorate Degree in Christian Business Development, 2024 – School of Great Commission Theological Seminary, South Carolina
Bachelors of Science Degree in Computer Science, 2001 - Washington Adventist University, Takoma Park, MD
Associate Degree in Computer Science and Accounting, 1986 - Elizabeth Seton College, Yonkers, NY
TECHNICAL & SOFTWARE SKILLS AND TRAINING:
Service Now
Emphasys, PASS, Legal Files
Object Oriented Analysis & Design
Basic, RPG, Pascal, UNIX, C++, Java, UML (Unified Modeling Language), D-Base, Lotus Notes Dynamic Object-Oriented Requirement System (DOORS)
MS Excel, Word, PowerPoint, Access, MS Project
PeopleSoft Financials – Accounts Payable and Query
Crystal Reports, Remedy, ClearCase, ClearQuest
SharePoint, GovWin, INPUT
Rational Rose/Analyst Studio (for UML)
PROFESSIONAL EXPERIENCE:
PROJECT/SENIOR ACQUISITION REQUIREMENTS SPECIALIST, Internal Revenue, October 2024 – March 2025
Collaborated with the acquisition team to gather requirements, objectives, and priorities for potential acquisitions.
Collaborated with cross-functional teams to identify integration requirements, assess operational impact, and develop implementation plans for successful acquisition.
Provided insights and recommendations to senior management.
Developed and trained Team on Customer, Digital and Employee Experience.
Monitored and tracked the progress of ongoing acquisitions, ensuring adherence to timelines, objectives, and key performance indicators (KPIs) for the IRS
Stay up to date with industry trends, regulations, and best practices related to mergers and acquisitions.
IT SOFTWARE SPECIALIST, Department of Housing and Community Development Government,
May 2024 – Present
Providing Hardware and Software Support to Department of Housing and Community Development Government Agency
Provides expertise and technical assistance in the interpretation of IT policies & procedures, pertinent regulations, etc. Develops and/or recommends new or modifies existing standards, methods, and techniques; evaluates the impact of technological changes; and conceives solutions to highly complex technical issues.
Manages accounts, network rights and access to systems and equipment; and plans the work with users to test and debug applications. Resolves hardware/software interface and interoperability problems, ensuring systems availability, functionality, integrity, and efficiency,
PROGRAM/PROJECT MANAGER, Alert IT Solutions, State Department of Illinois, February 2024 to May 2024
Communicate Project Deliverables to Contractors.
Report directly to Program Chiefs on Task Orders.
Develop and execute project plans for PC refresh initiatives, ensuring alignment with organizational objectives and timelines.
Collaborate with IT government teams and contractors to ensure compatibility, security, and compliance standards are met throughout the refresh op and execute project plans for PC Refresh initiatives, ensuring alignment with organizational objectives and timelines.
Manage procurement processes for new hardware, software, and services required for PC refresh.
Oversee deployment activities, including asset tracking, configuration, and installation of new equipment.
Monitor project progress, identify risks, and implement mitigation strategies to ensure on time and within budget delivery.
Facilitate communication between project team members, vendors, and end-users to address issues and concerns promptly.
Conduct post-implementation reviews to capture lessons learned and optimize future refresh projects.
Provide regular status updates and reports to senior management, highlighting key milestones, achievements and challenges.
Ensure adherence to project management best practices, methodologies and quality standards though out the lifecycle of the project.
PROGRAM MANAGER/PROJECT MANAGER, Sawdey Solutions, Pentagon, VA November 2017 to December 2023
Assign team members to Secretary of the Air Force/Small Business Projects
Monitor multiple Secretary of the Air Force/Small Business projects through the entire program cycle
Worked closely with the Air Force CO and COR on Front Office Program issues and resolutions.
Manage day-to-day activities of the contract team.
Manage the day-to-day detailed aspects of multiple Air Force Small Business projects
Responsible for setting timelines for program goals. Communicate the posts/due dates
Responsible for coordinating and utilizing resources for multiple projects in the program
Provide specialized expertise to complement the organization’s inherent resources for effective and efficient mission accomplishment and continuity, introduction of innovation, and enhancement of technical competence.
Reviews and oversees Management of the project schedule via the use of MS Projec.t
Reports schedule and budget variances.
Creates and maintains SharePoint project site for each project within the EPM system.
Ensure there are quality and well-maintained project schedules, baselines and estimates to complete program/project and report variances.
Provides risk management plan, risk assessment and mitigation within a program/project.
Reports on ongoing issues and changes utilizing existing processes and templates and publishing reports within a program/project.
Creates and publishes weekly status report of activities, accomplishments, issues, and action to resolve issues.
Identifies and ensures all activities required to successfully meet the operational readiness review are completed on time.
May create a Statement of Work (SOW) for the Request for Proposal (RFP) and associated vendor response evaluation. Verify the creation of all documents from vendors as outlined in the SOW or creation of new ones as required.
Provides a SOW for ongoing support services as necessary.
Evaluates criteria for product and proposal analysis.
Bachelor’s degree in project management, Accounting, Business Administration, Finance, Economics, Computer Science, Information Systems or an equivalent combination of work experience, training, and education.
Support the entire spectrum of acquisition and sustainment efforts as necessary to support the respective Government organizations.
Completed task order work for Program information, advice, opinions, reports, alternatives, analyses, evaluations, and recommendations on Information Technology (IT) tools, training, and/or services to complement the Government’s expertise and to allow the Government to function more efficiently.
Managed and submitted program documentation.
Manage SharePoint Access for Business Delivery Site
Set timelines for goal posts/due dates.
Responsible for communicating information to team members on addressing potential risks.
Handled problems and issues.
Tracked program progress.
Assessed and Managed Vendors.
Communicate program objectives, goals, and progress to program directors, executives, upper management, and stakeholders.
Evaluated and supervised multiple projects
Organized cross-projects work throughout the program
Lead and mentored project staff and team members
Assisted team members and project directors when needed to accomplish team goals
Serve as the prime point of contact for the CO and the COR.
ENGINEERING PROJECT MANAGER, Preddie & Associate, MD/DC, September 2013 to October 2017
Provided project management, technical direction and design-build leadership on small to medium size projects for an engineering full-service firm. Heavily involved in business development, with proposals and presentations cited as key to small to medium contract wins on projects.
Developed and negotiated contracts.
Led all phases from Initiation through Closeout of the following projects: medical and mental health clinics, alteration and repairs, condo conversions, house renovations.
Expedite Permits and Business License for Clients
SENIOR PROJECT MANAGER, Quantech, VA/DC, September 2011 to September 2013
Developed, tracked and managed project plans for the Veterans Administration Business Delivery National Deployment of the Veterans Benefits Management System. Also developed and managed the SharePoint Site for the Business Delivery Team to manage their project deliverables. Provide advisory services as a Project Manager for the Veteran’s Benefits Administration (VBA), Business Delivery Management (BDM)
Responsible for Contract Management and Vendor Management for several projects.
Developed and managed processes for the Veterans Benefit Management Systems for the Claims Process.
Developed and managed the Business Delivery SharePoint site
Updated the Benefits Delivery Management site on a daily basis.
Provide Benefits Delivery Management site approvals
Manage SharePoint Access for Business Delivery Site
Update project and program schedules
Provide Business Process Reengineering which included analyzing, developing and writing procedures for the Veterans Benefits Administration.
Develop, maintain, and analyze project costs and schedules in Microsoft Project
Project Tracking and Risk Management: Track project status, scope, risks, issues, and action items
Develop and maintain recurring management reports and other program level reports to ensure that management has the information needed to make informed project management decisions
Provide risk, quality, and configuration management support and analysis
Project Management Support: Support the coordination, scheduling, and collaboration on projects across BDM and with the external stakeholder organizations
Provide accurate and timely schedule and performance information for projects
Coordinate appropriate methodologies and toolsets to support the implementation of program/project management activities
Organizational Change Management: Implement change control procedures to be applied to project products such as plans, schedules, requirements, and technical documents
Provide administrative and documentation support to Configuration Control Boards
Project Artifacts and Analysis: Provide project-specific outputs including, but not limited to planning documents, issue papers with recommendations, risk analysis, status reports, management reports and briefings, policy papers, and input to project and action plans
SENIOR PROJECT MANAGER, Symantec, May 2011 to August 2011
Responsibilities:
Provide project oversight to development team
Manage multiple Civilian and Army government projects – FAA, VBA
Experience working with FAA Corporate Work Plan.
Provide project guidance to development team and facilitate government project meetings.
Manage Client Engagements with the Army and Civilian sector
Manage Client Service Level Agreement
Develop, track and manage project plans.
SENIOR PROJECT MANAGER-DoD, February 2011 to May 2011
Responsibilities:
Provided project oversight to Junior Project Managers
Responsible for Contract Management and Assessments for the Government.
Managed multiple government projects with the Army
Provided project guidance to Division leaders and facilitate leadership meetings
Provided Management Support to Senior Leadership
Managed Client Engagements with the Army
Oversaw support on the Army Publishing Directorate Service Level Agreement
SENIOR CONSULTANT, Fannie Mae, June 2010 to December 2010
Responsibilities:
Provided Analysis and Research to the Home Affordable Program (HAMP) for US Treasury.
Gathered and Documented Requirements for various IT Applications/Databases.
Managing and publishing HAMP deliverables for US Treasury
Participated in Government Data Analysis & Reporting Assessment
Provided Quality Control Analysis and Research activities
Participated in Control Review Board meetings and discussions
SENIOR PROCESS ENGINEER/PROJECT MANAGEMENT, ATTAIN, January 2010 to June 2010
Project: ATTAIN Corporate Office: Business Development, Corporate Administration Office, Corporate IT Services
Responsibilities:
Business Development:
Coordination activities on the IDIQ Proposal, valued at ($45) million.
Managed the daily DoD updates to the GovWin System
Provided executive management with documentation of Department of Defense (DoD) Funnel/Pipeline Progress
Successfully executed the DoD Business Development Process for the Executive Board Meetings.
Managed the DoD SharePoint site for 50 users.
Provided the Facility Security Officer assistant with on-boarding new employees.
Corporate Administration Office:
Coordinated and Developed the Leadership Quarterly Budget Report
Developed a Leadership/Staff Professional Development Program for approximately 200 employees.
Corporate IT Services
Managed the Implementation of the IT Helpdesk
Managed the IT Policies and Procedures Corporate-Wide.
IT SPECIALIST, E’CLAT/BearingPoint, September 2008 to December 2009
Project: Department of Defense Contract: Program Directorate Reserve Component Automation System (PD-RCAS)
Responsibilities:
Performed Life Cycle Support (LCS) for the Project Directorate (PD) of a DoD (Department of Defense) Government Oversight contract.
Participated in customer support meetings interacting with the prime contractor on behalf of the Government. Coordinated Special Projects for System Integrations, Layer 2/3 Hardware Refresh and Working Level Integrated Product Team (WIPT) conferences and (BRAC) Preparedness.
Monitored and tracked the Prime contractors Enterprise Service Desk processes. Provide guidance to resolve system problem reports and trouble tickets.
Provided assistance in the evaluation of required contracting documents to include but not limited to: Task Order Management Plan (TOMP) and Contract Delivery Requirements Listings (CDRLs).
Supported the customers Senior Information Assurance Officer (SIAO) for all Information Assurance (IA) matters and submittals for the Designated Approving Authority’s (DAA) signature for the various regional offices.
Prepared Configuration Control Board (CCB) presentations providing pertinent information to move forward with needed project sustainment tools.
Provided feedback to the Government by reviewing technical engineering documents created by the prime contractor and assessing the effectiveness of all technical documentation.
Monitor contractor/grantee performance to verify that CWD program requirements are met; contract/grant terms and conditions are satisfied; and those contractors/grantees perform in an effective, efficient, and timely manner. Identify possible discrepancies, shortcomings, and failures for follow-up.
Provided Oversight to the Government by reviewing the Prime’s deliverables on Army Reserve Field gathering requirements.
Managed the Prime Contractors processes for capturing Special Projects schedules and documentation for Reserve Component Automation System (RCAS) Applications and RCAS System Administration (SA), System Integrations and Army Reserve Hardware Refresh documentation.
Conducted Site Survey, and Integrated Field Assessment visits to the ARMY Reserve locations.
Performed inspections, wrote reports, and interpreted regulations.
Developed, updated, and maintained IT Service Level Agreements (SLA) and Organizational Level Agreements (OLA), Memorandum of Agreements (MOA)and Memorandum of Understanding (MOU) for the Reserve Component Automation Systems.
Provided technical support and guidance on matters relating to information management (IT) issues that involve a wide range of IT lifecycle automation support requirements, purchases, auditing, and forecasting of new software/hardware technology management that typically extend and apply to an entire organization or major components of the organization.
DOORS ADMINISTRATOR, DOD Contract: PM Acquisition Business, January 2008 to September 2008
Responsibilities:
Responsible for all aspects of administration, data integrity and support for an external Vendor product called DOORS.
Administrator assists in the development and deployment of applications, user and security configuration and support, management of data feeds and the resolution of day-to-day issues for DOORS.
Developed custom layouts and reports using DOORS.
Clear understanding of authentication, access control and group access; and strong analytical and troubleshooting skills.
Managing software portfolios and license contracts for DOORS and other tools.
IT PROJECT MANAGER, Thomas and Herbert Consulting, Inc., September 2007 to December 2007
Responsibilities:
Developed EA Best Practices: Develop a Global Financial Management System to include a Repository for users within the Financial Management Agency and the other Enterprise Architecture Communities.
Researched, Analyzed, and Developed an Implementation Plan for the Data Repository for the Federal Government.
Managed Project Plan and resources for DCHA Gap Analysis Project.
Performed the Business and Technical analysis required to develop a Gap Analysis for a DCHA Vision Home Tool.
Developed the Transaction Flow diagrams and other supporting documentation.
SYSTEMS CONSULTANT, Fannie Mae, June 2007 to September 2007
Responsibilities:
Researched and analyzed access for non-unique human ID’s to application owners.
Provided support to platform and application owners for creation and maintenance of internal user access to their respective platforms/applications.
Provided Provision access for all ID profiles in Services On-line, including employee, contractor, application, system and Group Mailbox IDs.
Managed and tracked SOL Template requests.
Processed SOL Templates for Get Clean Project
Monitored the Get Clean Team task completion and updated a Weekly Status Report to show the percentage complete.
Troubleshot Assess Management Problems and Issues.
Developed Business and Technical processes for the Terminated Employees. Developed the Data Flow Diagrams
Developed terminated employees/contractor process for Asset Management.
PROJECT MANAGER/BUSINESS ANALYST, Insight Global – Information Security, June 2006 to January 2007
Responsibilities:
Responsibilities included identification of business unit requirements, create project and process specifications, facilitate testing, coordinate with teams and ensure that projects are delivered on time and in budget
Worked with excel sheets and various tools to develop reports.
Tracked and managed budgeting, provided budget analysis & tracking actuals
Worked as the point of contact for Information security leads to address gaps.
Responsible for acting as the primary interface between a specific business/functional area and their IT partners.
Represent the organization as the principal customer contact for projects, light enhancements, and other change initiatives.
Interact with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines.
Identify process improvements and implement.
Take ownership of end-to-end project delivery
Responsible for acting as the primary interface between a specific business/functional area and their IT partners.
Represent the organization as the principal customer contact for projects, light enhancements, and other change initiatives.
Interact with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines.
Identify and resolve operational issues with business areas.
Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
Maintain the risk log (track and evaluate the Data Mart Issues and Risk).
Working with programmers and tech leads to translate business requirements into technical requirements and Technical Specifications.
Provided analysis and research as needed. Gathered requirements, during the planning and build phase of the Freddie Mac Technical Delivery Model Developed user scenarios.
Managed Enterprise Change Management repository for project documentation.
PROJECT MANAGER, Fannie Mae, March 2006 to June 2006
Responsibilities:
Led the coordination effort of the deliverables of projects artifacts for (Audit, FTD, SOX).
Managed the development and implementation of key components of the corporation's overall risk management framework.
Identified risk and monitor controls to assess risk's that may impact on the achievement of business objectives throughout the organization. Established or revised policies, programs, reports and procedures addressing internal controls.
Worked with Business and IT divisions to control contacts and provided technical guidance/training.
Provided management reports to senior management on monthly and quarterly results, year-end Internal Control Attestation documentation and to Audit Committee on overall assessment of risk and controls.
Maintaining issues logs, updating work plans, managing change requests, reporting status to the PMO..
Assisted and monitored compliance with Sarbanes Oxley (SOX) and related corporate governance initiatives
Performed quality assurance function for Sarbanes Oxley (SOX) documentation review and walkthrough procedures
Developed and evaluated testing, documentation review, and walkthrough procedures
Supervised Sarbanes Oxley (SOX) walkthrough and testing fieldwork
Communicated feedback on control documentation, and present findings and recommendations to management in verbal and written format.
Developed and submitted audit packages to reconcile audit findings.
Managed and submitted quarterly attestations.
Coordinated and produced the Management Monthly Report.
Planned and coordinated project tasks, resolve issues, and establish critical success factors.
Worked with team members to assist them in resolving problems, developing skills and knowledge, and acquiring resources to complete tasks and projects.
Provided back-up support to the Program Manager and Project Managers.
Managed on-board/off-boarding for the project team. Managed vendors and contracts, renewals of security badges. Provided general support.
FREDDIE MAC, October 1992 to March 2006:
PROJECT MANAGER, January 2006 to March 2006
RISK & CONTROL PROJECT MANAGER, October 2004 to January 2006
SYSTEM ANALYST, January 2003 to October 2004
Programmer Analyst, Freddie Mac, July 2000 to December 2002
Business Analyst, Freddie Mac, April 2000 to July 2000
System Technical Support, June 1998 to April 2000
Controller, Independence Federal Bank, April 1998 to June 1998
Accountant, Freddie Mac, October 1992 to April 1998
Volunteered, University recruiting for College Intern requisitions. October 2004 to March 2006
Contact this candidate