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Weatherford, TX, 76087
... Developed IT Security for PHI/PII data for HIPAA on AWS, and other software with SDLC & ITIL Analyzed marketing channels for strategic planning of centralizing operations, integrating personnel, processes (Agile, Scrum, Kanban, Salesforce, Jira) ...
- May 03
Irving, TX
... Oct 2020 – Apr 2022 Role: DevOps Site Reliability Engineer Roles & Responsibilities: Orchestrated complex ITIL processes using ServiceNow Orchestration, enhancing incident resolution, and minimizing service downtime. Utilized Bugzilla, as a bug ...
- May 03
Fort Worth, TX, 76112
... CyberSecurity and Assurance, Western Governors University – 50% complete (NSA Certified) B.B.A, UNT Dean's List first 3 Semesters in Major CERTIFICATIONS – MCITP, CISSP, ITIL v3, Security+, Network+ VOLUNTEERING Timber Creek High School - Ft Worth ...
- Apr 27
Arlington, TX
... ITIL 4 SC-900 AZ-900 NOVEMBER 2021 – MAY 2023 SOFTWARE ENGINEER WELLS FARGO BANK Experience in executive briefings, technical writing, and presentations to all levels of management Experience working in an Agile software Development environment. ...
- Apr 26
Irving, TX
... – Certification No – 221256 - DASSM Certification ID – 8367174 - Certified Scrum Master - Certificant ID: 001107540 - ITIL Practicing & Certified Professional - MBTI (Myers Briggs Type Indicator) Certified Professional TECHNICAL ACUMEN Database ...
- Apr 20
Fort Worth, TX
... TECHNICAL SKILLS Active Directory ITIL Procedures Organization and Time Management Citrix Director Leadership Business Process Improvement Detail oriented Windows Server Administration 2003-2012 O365 Administration Exchange Administration PowerShell ...
- Apr 16
Fort Worth, TX
... Systems Engineer NOC Engineer III ●Led the configuration and deployment of IT service management (ITSM) and System Center Service Manager (SCSM) tools to improve productivity of existing IT staff while aligning organizations to ITIL best practices. ...
- Apr 07
Keller, TX
... 7, Windows 8, and Windows 10, Windows 11 ●Proficient with Cisco CLI and configuration of Cisco appliances ●Experience with ITIL ticket oriented help desk software (Jira, Service Now,Kaseya) ●Disaster recovery software and hardware including Simpana ...
- Apr 01
Fort Worth, TX
... Plano, TX July 2013 to October 2019 • Empowered a regional service desk to consistently exceed KPI targets for system administration, technical support, and application support in a fast-paced call center environment, leveraging ITIL best practices. ...
- Mar 26
Flower Mound, TX
... to Agile, global operations and support & transformation to a global Center of Excellence model with ISO and ITIL frameworks Account manager for the two highest revenue ($30M, $25M) clients in providing 99% customer satisfaction and co ...
- Mar 25