MAHESH KANNA JAGANATHAN

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PERSONAL INFORMATION

Dallas, Texas

972-***-****

ad45i8@r.postjobfree.com

CORE SKILLS &

COMPETENCIES

Project & Delivery Management

Testing Management, Devops,

Cloud Migration, Design Thinking,

Garage Methods, Go-To-Market,

New Business, RFP,

Client Orals, Solutioning, Transition

& Transformation, Client

Relationship Management,

Financial, Budgeting and GP

Margin, Agile & Scrum

Methodology, Process

Improvement, Data Warehousing,

Change Management, Data

Conversion and Migration

Functional and Technical Design

and Documentation, Staff

Leadership and Training, Budget

Development, Resource Allocation,

Quality Assurance and Control

Vendor Management, Maximo Asset

Management

Effective share point Utilization

Risk Management

EDUCATION

Postgraduate-(MBA)-Master of

Business Administration

Regional Engineering College

Trichy, TN, India

(Graduate)-Bachelor of Technology

& Engineering

Regional Engineering College,

Warangal, AP, India

PROFESSIONAL SUMMARY

A leadership position where I can leverage and exhibit my experience and learning in the areas of Global Delivery, Application Management Services, IT Solution & Strategy, Due Diligence, Transition & Transformation

• B. Tech /M.B. A / PMP, DASSM, CSM, Cloud certified software professional /Certified complex program manager with years of professional experience in Information Technology, Program, Project & Delivery Management

• North America focal point for complex integration project management, leads multiple teams in Hybrid Cloud Services as Agile coach, scrum master, Garage Lead

• Responsible for development, delivery of complex program engagements to achieve strategic and tactical objectives

• Onsite consulting, new business deals, opportunities and proposals, client orals, solutioning, transition, migration experience with onsite implementation support for companies in the US, UK, Middle East, Europe, and Australia

• Championed several new deals, opportunities from RFP, RFI, client orals PROJECT MANAGED SUMMARY

Marriot Worldwide Vacation, Delivery Scrum and Agile Transition & Transformation Lead

IBM US – Delta Airlines, Rockwell Automation, T-Mobile, Dupont, Shell Global, DOW Chemicals, Corteva ONCOR, AEP, CPE, Sempra – Program & Project Mgt, Agile Scrum Master

IBM UK - CLS (Banking and Financial Markets) – Solutioning, Transition and Delivery Mgt.

IBM Australia (Telecom & Energy Utilities) – Delivery & Engagement Manager

Ford (Manufacturing & Automotive) – Program and Practice Lead for suite of Applications & Projects in AsiaPac, Africa and Mexico

T-Mobile (Telecom) – Devops, Major & Minor Enhancements / Maintenance & Support

Sprint-Nextel-Embarq (Telecom) - Support/Maintenance/Enhancement / Development

CSAA, WellPoint (Insurance) – Auto Insurance, Enhancement / Maintenance / Prod Support

EDS-Internal Project - (Financial Systems) Support/Maintenance/Enhancement

General Motors (Automobile) - VOMS, Production Support / Maintenance / Enhancement

GM Saturn (Automobile)- Saturn, Production Support / Maintenance / Enhancement Marriot Worldwide - Project Delivery, Agile Transition & Engagement Lead – Aug’23 – Till

Marriot client project scope & requirements was to migrate and transition 360 plus applications and Projects from the existing MSP to IBM

Primary responsibilities were to lead the transition effort engaging with client, current MSP and IBM Delivery teams to successfully plan and transition the scope and requirements using IBM proven transition methodology and approach

Assist in overall program/project planning and ensure cross-team dependencies are well-understood and modeled in project plans and timelines

Provide status to Marriot Leadership and program board committee

Engage stakeholders in project activities (i.e., Project Kick-off, Demo, Transition Governance Meetings)

Responsible for building team collaboration, commitment towards achieving Transition sprint objectives, continuously work to improve team performance and productivity, Provide status on a weekly basis to project stakeholders, ensuring entry and exit criteria met

Participate in the development of communication strategy and dissemination of status

Communicate to-be solution to stakeholders, review, approve applicable deliverables

Identify project issues, risks and deploy appropriate risk avoidance strategies and take appropriate mitigation action if risks materialize Delta Airlines – Cloud Migration, Transition Delivery, Scrum Master May’22 - Aug’23

Delta Zulu project desires to become a fully enabled cloud modernize to reduce IT costs, improve business agility, accelerate speed, increase security, and reduce risk to deliver long term operational and financial value, Different lines of business were in scope which includes containerize, modernization, migration factory for ~2958 servers and ~578 applications, with more than ~580 FTE’s and TCV of ~235M USD

Primary responsibility as program manager and scrum master is to ensure Delta, AWS

& IBM Teams were managed on agile delivery and migration of in-scope apps for Modernize & Containerize workstreams

Responsible for delivering the containerized and Modernize applications adopting Page 2

CERTIFICATION

- Agile Scrum Certified

Professional

- IBM Certifications – Certified

Senior Project & Complex

Program Management

- PMP Certified – Certification

No – 221256

- DASSM Certification ID –

8367174

- Certified Scrum Master -

Certificant ID: 001107540

- ITIL Practicing & Certified

Professional

- MBTI (Myers Briggs Type

Indicator) Certified Professional

TECHNICAL ACUMEN

Database and Tools:

JIRA ServiceNow ITSM

Oracle Enterprise Manager

Rational Tools AGILITY/

Version One Test Automation

Tools Confluence Skills

Software:

Microsoft Office Suite (Word,

Teams, Excel, Outlook, &

PowerPoint) Access MS Project

Trello HP Service Manager

Pivot Table Sharepoint IBM

Maximo

SOFT SKILLS

- Organizational Skills

- Collaborative Leader, Agile Coach

- Quantitative Management

- Communication and Governance

- Team work & Problem Solving

- Result Oriented

- Continuous learning &

Improvement

agile methods and framework for multiple teams across the program

Assist in overall program/project planning and ensure cross-team dependencies are well-understood and modeled in project plans and timelines

Identify, document, and publish risks and issues related to the overall program and to define resolutions, resolve cross-team impediments and blocking issues

Schedule, conduct meetings ceremonies in accordance with best practices for Agile/Scrum, Collect and consolidate cross-team status for delivery to stakeholders and executive management

Tools used were Agility A1, Jira, Confluence tools for managing the project delivery

Responsible for building team collaboration, commitment towards achieving sprint objectives, continuously work to improve team performance and productivity

Engage with Delta and IBM on operational reporting, process adherence, conduct, facilitate all the ceremonies during the application execution & migration process

Contributed to successful delivery dates of sprints, managing the entire program within budget, time, and cost

Program Scrum Delivery – Supply Chain, Rockwell Automation Jun’21 – May’22

I was responsible to lead the entire Transition and Transformation program to consolidate all the current incumbent services and transition to IBM, it involved a team of ~160 team members and ten plus capability areas to be transitioned and consolidated for IBM to provide support services

Teams were on-boarded & built across geo’s from PH, India, and US

Clients face off on managing the program e2e which includes, project delivery, resource management, deliverables management, communication, and governance

Provide status to RA Leadership and program board committee

Engage stakeholders in project activities (i.e., Project Kick-off, Demo, Governance Meetings)

Oversee project activities including resources, budget, and schedule management.

Provide accurate status on a weekly basis to project stakeholders

Communicate to-be solution to stakeholders, review and approve applicable deliverables

Identify project issues, risks and deploy appropriate risk avoidance strategies and take appropriate mitigation action if risks materialize

Work through key client sponsors/leaders to ensure change plans are implemented successfully Project Manager & Scrum Master – PeopleSoft Upgrade, State of Ohio Feb’19 – Jun’21

State Ohio going through a transformation, modernization on their Peoplesoft HCM & FIN systems

OAKS(Ohio Administrative Knowledge System) is to upgrade their current system to latest images, in addition, enable Fluid UI, elastic search, people tools upgradation to version 8.58 & upgraded PTF tool

I was responsible for entire program delivery comprising of multiple sub projects within the overall scope, I owned the agile process, coached the multiple scrum teams, and governed the program as scrum master for the it

Managing the program e2e which includes, project delivery, resource management, deliverables management, communication, and governance

Provide status to OAKS Leadership and Steering Committee

Engage stakeholders in project activities (i.e., Project Kick-off, Demo, Governance Meetings)

Serve as points of contact to coordinate activities with state functional and training teams

Oversee project activities including vendor, contract resources, budget, schedule management

Provide accurate status on a weekly basis to project stakeholders

Participate in the development of communication strategy and dissemination of status

Communicate to-be solution to stakeholders, review and approve applicable deliverables

Identify project issues, risks and deploy appropriate risk avoidance strategies and take appropriate mitigation action if risks materialize Delivery Manager (Agile scrum master) – Oncor SMT, TX Feb’18 – Jan’19

Oncor SMT TX is consortium of electric transmission, distribution service providers in state of TX

Responsible for managing and delivery of the SMT 2.0 project, the transformation road map had multiple projects and releases along with major technology upgrades and refreshes, the entire suite of projects was delivered through Agile methodology

Projects involved Oracle upgrade from 11g to 12c, MQ and DataStage upgrade, migrate BPM to IIB, new API’s were built and migrated to IIB, entire security was migrated to cloud identity services, new SMT portal was built on node JS and React JS enhancing UI and UX and Test Automation using ignite quality and test tool

Multi-client/stakeholder relationship building, expectation management and client satisfaction, managing 8 plus agile teams ensuring all contractual artifacts were delivered each iteration

Responsible and collaborating with multiple teams making sure team adheres to committed deliverables, milestones, timeline, and invoicing

Forecasting, scheduling, and maintaining Profit & Loss (P/L) responsibilities for multiple projects Adhering to all quality standards both from IBM and clients Page 3

Project Delivery Manager – J&J (Cloud Managed Services, SAP, Oracle, Web Apps) Apr ‘17- Feb’18

Scope of the project was to consolidate Application Services from a large number of incumbents and support their fleet of applications on SAP ERP, JDE, Oracle, Siebel, Custom and Web Apps

The client is looking for significant cost savings, IT transformation, leverage more managed services and improve predictability of IT services

Managed team of 62 plus team members across geo, supporting the apps and ensuring application support, monitoring, incident, problem, service & change request, along with RCA

and problem analysis support

Accountable for financial inputs during transition and ensuing all expenses, labor, and non-labor

Reporting and communication with executive steering committee (comprising of CFO, country heads, VPs, Business leads) on status reporting

Delivery, Transition & Project Manager – AECOM (Oracle EBS, Cloud HCM, Maximo, Salesforce, Testing) Jan’16 – Apr’17

AECOM is an U.S.-based multinational engineering firm that provides design, consulting, construction, and management services to a wide range of clients

Scope was to provide integrated solution with e2e services on Infrastructure, applications, and cloud support for Oracle EBS suit of applications, SalesForce.com, testing services

Accountable and responsible for AD&M, delivering enhancement work and providing on-going support including problem, incident, preventive, adaptive maintenance, and non-ticketing activities, Maximo was used for Assess Management for procurement, inventory and billing apps.

Strong client relations allowed me to successfully manage and deliver the on-going support and provide design thinking support to identify new opportunities for automation Managed weekly status with detailed status and metrics reporting to the client management teams Delivery Manager (Oracle EBS Cloud Managed Services) - Toshiba Global Commerce Solution Mar’14 - Feb-15

TGCS project was to implement, enable Oracle EBS suit R12 on cloud-based enterprise solution

Scope, technical solution was exceptionally large and complex with 51 plus oracle modules, ~480 RICE objects to be developed and supported as part of Core Business applications, web portal content management and Enterprise services like SSN, IT Helpdesk, Enterprise Content Management, Network Management

Accountable and responsible for delivery of releases, work with TGCS management team in resolving deviations, administer change control & other business process, escalation procedures

Review project tasks, schedules, and resources and make changes or additions, as appropriate

Coordinate establishment of the project management environment, including reporting tools, monthly reports, and governance/ communication protocols

Work with the TGCS Program Manager to address and resolve issues and risks.

Review and approve all Time and material reported work. Review the IBM standard invoice format and billing procedure to be used on the project, with the Client Project Manager Transition Delivery Manager – AARP (People Soft HCM, FSCM, Hyperion, OBIEE) Jan’13 – Nov’13

AARP is a nonprofit, nonpartisan organization, with a membership of more than 37 million, for ERP implementation services for PeopleSoft Ver9.1 for HCM, Ver9.2 for FSCM, Hyperion, OBIEE

Scope of the project was to implement ERP system integration, business process re-engineering, customization, data conversion, customization, RICEW development, documentation, structured testing, training, project management services, along with hosting services

Responsible for AARPs defined project tasks and deliverables

First Point of Contact for escalations for any project issues and concerns

Oversees the project management activities, Responsible for Services Transition project tasks.

On/Off Boarding of project, transition/steady-state resources, procure, manage vendor teams

Coordinates production change management process for impacts to project

Review and report status, issues, risks, decisions, and changes to different stakeholders IBM US, India - CAI Delivery, Scrum Master, Solutioning, Transition & Transformation Jun’07 – Dec’12

Accountable for all new opportunities in Cloud AMS Global Delivery across Industry and sectors

Championed various RFP

Responsible for developing Transition solution proposals, Due Diligence, Transition, Migration and Transformation, Strategic & Costing solutions against a win strategy

Successfully migrated and transitioned large complex accounts – AECOM, Delhaize, Food Lion, Toshiba, Boeing, Aviall, WellPoint, CLS, DWP, GAI, GM, Sprint, KPN, STC, Xerox and CSAA accounts, experience with leading onsite, offshore client engagement programs

Accountable for E2E delivery of solution and Transition until Steady state is accomplished, a committed Gross Margin % accountable for customer satisfaction index

Manage various teams across geo’s, procure, manage and on-board vendor, contract resources

Responsible for maintaining, monitoring and tracking financial variances without impacting labor cost Accountable to maintain and enrich IBM GBS opportunities in Due Diligence, Applications Solutioning, Transitions and Transformation Methodology

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