Helpdesk Resumes

Edmond, OK
Michael Reeves Edmond, OK • 405-***-**** • *******.*.*********@*****.*** IT Helpdesk Technician Technical Support Specialist Remote Support Professional Summary Customer-focused IT professional with 5+ years of experience providing remote and on ... - Feb 12

Norwood, MA, 02062
... .NET Developer Intern Wipro Technologies Jan 2019 – Jul 2019 Supported the development and maintenance of internal HR and helpdesk systems using ASP.NET Web Forms and SQL Server, ensuring consistent uptime and data accuracy. Participated in code ... - Feb 12

Indian Landing, LA
... Git Professional Experience Clikon Technologies Pvt Ltd – Software Test Engineer (Aug 2023 – Present) Project 1: OPTIMIZER (IT Helpdesk Platform) • Involved in end to end QA process including Test Scenarios, Regression Testing, Smoke Testing. ... - Feb 11

Chicago, IL
... • Designed custom AngularJS widgets in the Service Portal for knowledge article search, SLA status lookup, and incident status check, improving user satisfaction and cutting helpdesk follow-ups by 30%. • Automated workflows for Incident, Change, and ... - Feb 11

Budd Lake, NJ
... • Responded to end user helpdesk requests and escalated when necessary. • Performed proactive maintenance in response to monitoring alerts related to antivirus configuration, disk space, and backup failures. • Collaborated with project team on new ... - Feb 11

Hyderabad, Telangana, India
... FUJITSU CONSULTING INDIA LTD — Pune, India Assistant Manager Apr 2007 – Mar 2010 • Managed 25-member internal helpdesk team for SAP AG and Fujitsu. • Conducted performance reviews and maintained SLA adherence. EARLY CAREER (1996–2007) • Nipuna ... - Feb 11

Kampala, Uganda
... • Diagnosed and resolved complex LAN, Wi-Fi, and VPN issues for 5,000+ users, reducing related helpdesk tickets by 40% and increasing network uptime. • • Led Windows 11 Migration for 5,000+ endpoints, achieving 100% adoption and zero critical post ... - Feb 10

Cuyahoga Falls, OH
... Experience The Educational Empowerment Group System Administrator 2024 - Present Autotask PSA administrator Field technician manager Helpdesk manager Microsoft 365 administrator Identity & Access manager (onboarding & offboarding) Asset procurement ... - Feb 10

Vishwakarma Industrial Area, Rajasthan, India
... SUMMARY: Handling Front office helpdesk. Handling Customer relationship. Handling Domestic and International customer with different kind of services such as Room allocation, Telephonic queries, Check-in and Checkout operation, maintenance records, ... - Feb 10

Manalapan, NJ
... , reducing complexity, technical debt, and consolidating the application landscape from 100+ systems to 30, reducing troubleshooting time by 50%, improving first-call resolution (FCR) to 85%, and lowering IT/helpdesk staffing needs by 20%. ... - Feb 09