| Resume alert | Resumes 11 - 20 of 81 |
Business Intelligence Data Analytics
Elk Grove, CA
... Lead System Software Specialist State of California (Database Management) 2014-2016 Manage the group of IT technicians, Database Administrators, Helpdesk Associates, Programmers, IT Subject matter experts, and Project managers (5 FTEs). Data Analyst ... - 2023 Dec 13
... Lead System Software Specialist State of California (Database Management) 2014-2016 Manage the group of IT technicians, Database Administrators, Helpdesk Associates, Programmers, IT Subject matter experts, and Project managers (5 FTEs). Data Analyst ... - 2023 Dec 13
Customer Service Data Entry
Sacramento, CA
... Assist with members’ digital inquiries (mobile and online banking), engage with eSupport or Helpdesk as appropriate, meet quarterly call efficiency metrics and service objectives, actively evaluate the member interaction to determine satisfaction ... - 2023 Nov 14
... Assist with members’ digital inquiries (mobile and online banking), engage with eSupport or Helpdesk as appropriate, meet quarterly call efficiency metrics and service objectives, actively evaluate the member interaction to determine satisfaction ... - 2023 Nov 14
Help Desk Technical Support
Elk Grove, CA
OVERVIEW Knowledgeable Helpdesk Manager with experience providing customer satisfaction. Interface with Executive & Vendor client handling inquires regarding system configuration and operating systems. Providing Management support for a 24/7 Global ... - 2023 Sep 29
OVERVIEW Knowledgeable Helpdesk Manager with experience providing customer satisfaction. Interface with Executive & Vendor client handling inquires regarding system configuration and operating systems. Providing Management support for a 24/7 Global ... - 2023 Sep 29
Customer Service Help Desk
Sacramento, CA
... Utilized Row Level Access security to allow separate HelpDesk organizations to access a single HelpDesk installation and operate independently. Functionality limits each organization to seeing only its tickets, ticket summaries, categorizations ... - 2023 Aug 30
... Utilized Row Level Access security to allow separate HelpDesk organizations to access a single HelpDesk installation and operate independently. Functionality limits each organization to seeing only its tickets, ticket summaries, categorizations ... - 2023 Aug 30
Event Manager It
El Dorado Hills, CA
... PROJECT MANAGEMENT: PPM (Project & Portfolio Management), EPM (Enterprise Project Management), SDLC, Client Relations, Conflict Resolution, Staff Hiring, Performance Reviews, RFI, RFP, RFQ, Change Management/Control, Helpdesk Ticketing, Quality ... - 2023 Jun 20
... PROJECT MANAGEMENT: PPM (Project & Portfolio Management), EPM (Enterprise Project Management), SDLC, Client Relations, Conflict Resolution, Staff Hiring, Performance Reviews, RFI, RFP, RFQ, Change Management/Control, Helpdesk Ticketing, Quality ... - 2023 Jun 20
Quality Engineer Senior Software
Roseville, CA
... test using Postman ●Exposed to Rest Assured PROFESSIONAL EXPERIENCES Apple Feb 2023 ~ current oAutomation for Internal Helpdesk web application system using Selenium and Appium using Python Bank of America May 2022 ~ Dec 2022 Quality Engineer oAPI ... - 2023 Jun 11
... test using Postman ●Exposed to Rest Assured PROFESSIONAL EXPERIENCES Apple Feb 2023 ~ current oAutomation for Internal Helpdesk web application system using Selenium and Appium using Python Bank of America May 2022 ~ Dec 2022 Quality Engineer oAPI ... - 2023 Jun 11
Desk Specialist It Support
Sacramento, CA
... Worked independently and with other customer service tickets related to the technical support to the Pega platform, assisting users by answering questions on Pega applications and supporting users that contact the helpdesk via e-mail and telephone. ... - 2023 Feb 17
... Worked independently and with other customer service tickets related to the technical support to the Pega platform, assisting users by answering questions on Pega applications and supporting users that contact the helpdesk via e-mail and telephone. ... - 2023 Feb 17
System Administrator Support Technician
Sacramento, CA
... To log each occurrence, ConnectWise was used as a ticketing system • Created and modified "How To" articles within IT Glue (Knowledge base System) • Worked my way up from an Helpdesk Engineer to a System administrator • Daily monitoring of my client ... - 2022 Nov 18
... To log each occurrence, ConnectWise was used as a ticketing system • Created and modified "How To" articles within IT Glue (Knowledge base System) • Worked my way up from an Helpdesk Engineer to a System administrator • Daily monitoring of my client ... - 2022 Nov 18
Management Specialist It
El Dorado Hills, CA
... – 2012 Systems Development Support Engineer, Activant Solutions Inc., Livermore, CA 2003 – 2005 Sales Engineer, Activant Solutions Inc., Livermore, CA 2001 – 2003 Helpdesk Specialist, CCI/Triad Inc./Activant Solutions Inc., Livermore, CA 1998 – 2001 - 2022 Sep 19
... – 2012 Systems Development Support Engineer, Activant Solutions Inc., Livermore, CA 2003 – 2005 Sales Engineer, Activant Solutions Inc., Livermore, CA 2001 – 2003 Helpdesk Specialist, CCI/Triad Inc./Activant Solutions Inc., Livermore, CA 1998 – 2001 - 2022 Sep 19
Data Entry Customer Service
Rancho Cordova, CA
... Interface with the helpdesk to resolve technical difficulties. Provide reports to FBI as might be reasonably requested. TERMINIX PEST CONTROL, San Leandro, CA Customer Service Representative/Dispatcher May 2004 ʹ March 2005 Responded to heavy phone ... - 2022 Jul 12
... Interface with the helpdesk to resolve technical difficulties. Provide reports to FBI as might be reasonably requested. TERMINIX PEST CONTROL, San Leandro, CA Customer Service Representative/Dispatcher May 2004 ʹ March 2005 Responded to heavy phone ... - 2022 Jul 12