Data Entry Customer Service
Resume:
JANAUN ROBINSON
Rancho Cardova, CA 95670
**************@*****.***
PROFILE
Skilled professional with broad experience supporting administrative, clerical, customer service and dispatching operations in widely varied business environments, including commercial, medical, and governmental settings.
STRENGTHS
Excellent communication and human relations skills, including handling escalated customer issues. Well-organized, with proven ability to manage multiple priorities in a fast-paced environment. Outstanding problem-solving capabilities, coupled with a genuine desire to learn new skills. Demonstrated ability to handle critical tasks independently or as an effective team player. Highly motivated, reliable and hard-working, with a consistently positive attitude. EXPERIENCE
Inhome Care Services- Oakland, Ca
Febuary 2010-August 2021
Ran Errands for Client, Assess medical needs,Prepare Ă needs,Communicated with doctors, Hospital, Insurance Companies, Ensured safe, clean, healthy, uplifting enviroment at homes, and hospitals.
Kelly Services- SAN FRANCISCOFEDERAL BUILDING, San Francisco, CA Registrar/Finger Printer January 2009 ʹ December 2009 Verify identity, collect applicant information and fingerprints. Transmit applicant information and fingerprints.
Perform routine administrative tasks as needed.
Interface with the helpdesk to resolve technical difficulties. Provide reports to FBI as might be reasonably requested. TERMINIX PEST CONTROL, San Leandro, CA
Customer Service Representative/Dispatcher May 2004 ʹ March 2005 Responded to heavy phone traffic, including sales inquiries, customer service issues and complaints. Sold service contracts, processed payments, and conducted collections on past due accounts. Researched and resolved payment disputes and opened/closed customer accounts. Coordinated scheduling and dispatching for up to 25 service technicians in the field. Maintained spreadsheets to track customer comments for each technician. Set up staff meetings, prepared agendas and arranged refreshments. Perform data entry, photocopying, faxing, and e-mailing. DR. EDWARD ADGEYKUN, El Sobrante, CA
Receptionist [Internship] September 2001 ʹ February 2002 Set up new dental patient accounts, assembled and filed patient charts, and scheduled appointments. Work with insurance on patient billing, processed payments, and assisted with collections. Performed follow-up patient callbacks, and called in prescriptions to pharmacies. CITY OF PINOLE ʹ CITY HALL, Pinole, CA
Receptionist [Internship] February 2001 ʹ August 2001 Answered high volume telephone inquiries, and transferred calls to appropriate city departments. Operated postage meter, and made deliveries to the post office and various city agencies. Performed data entry, payment processing, filing, photocopying, faxing, and e-mailing. Contacted youths and sponsoring companies for year-round activity programs. EDUCATION
CASTRO VALLEY ADULT SCHOOL,Castro Valley, CA
Medical Assisting Front Office June 2008
WESTERN CAREER COLLEGE, San Leandro, CA
Medical Administrative Assistant Certificate September 2004 SKILLS
MS Word Excel Outlook QuickBooks Internet Research 20-line PBX
Contact this candidate