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Galena, OH, 43021
... Through AI-driven support enhancements and a 24/7 self-service platform, we achieved a 30% reduction in call volume and over $1 million in incremental revenue through personalized upselling. Prior to that, I served as Director of Customer Service at ...
- May 14
Columbus, OH
... NETWORKING SECURITY SKILLS & COMPETENCIES •Networking Technologies and Protocols: Ethernet, TCP/IP, VLANs, IP Routing (OSPF, EIGRP, BGP), QoS, Cisco ISE, Voice over IP systems such as Cisco Call Manager, SD-WAN, Load-balancers. •Firewall ...
- May 14
Columbus, OH
... All of these also include detailed note taking of every phone call and sending escalation emails for charges that need to be rebilled or reviewed due to discrepancies or complaints Remote Admissions Representative Ultimate Medical Academy-Remote ...
- May 14
Columbus, OH
... • Improved Client satisfaction by troubleshooting and resolving VOIP issues from past implementations which consisted of various versions of call manager, gateways and switches.
- May 13
Columbus, OH
... without need of supervision ●Provide superior customer service to all patients ●Travel to posted sites upon schedule. ... call ●Meal serving Grove City Veterinary Hospital- Grove City, Ohio 1/2020 ●Check in and registration of patients. ...
- May 11
Columbus, OH
... completed testing for 12 months of development within only 3 months to launch product on schedule. Served as primary point-of-contact and SME for all QA issues and led technology roadmap development for process improvement initiatives. Earned formal ...
- May 11
Grove City, OH, 43123
... generates log of work orders, including dates received and completed, man hours, materials, costs, work description, and schedule of work orders; manages loaning of agency vehicles and logs HVAC requests. Prepares work orders and provides ...
- May 08
Columbus, OH
... whole application from the mainframe, execute escalations, process call home request, help desk support, work mainframe job ... Schedule, manage, and monitor production workflows, ensuring visibility and reliability and improving service level ...
- May 06
Westerville, OH
... Defining Code combinations, security rules, Value Sets, Look Ups • Working on incidents related to all financial modules • Working on Enhancement requests • Monitoring schedule jobs through Dollar Universe tool and taking appropriate action on same. ...
- May 05
Columbus, OH
... A new start orientation call upon hire 2. A first day call on the same day or day after the contractor’s start date 3. A first week call at the end of the contractor's first week or the start of the second week • Entered thorough documentation of ...
- May 02