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Columbus, OH
... • Responsible for “Second Voicing” account to ensure the completion of the commitments 2004-2005 Orchid Gene Screen Dayton, Ohio Call Center Operations Manager • Supervise team of 10 Customer Care representatives, 2 Supervisors and 4 admin ...
- 2023 Jan 16
Columbus, OH, 43224
... applications like SAP Business solutions Involve in 24x7 on-call support for 12 databases of 2.0 TB 4 Node production 10g and 11g RAC databases using Oracle 12c Cloud Control for Alert Monitoring and Notification Upgrade DBs from 11.2.0.4 to 12.1. ...
- 2023 Jan 14
Columbus, OH
... Supervised 10-20 direct annual, quarterly, and monthly performance reports for call center agents. Trained new employees in the company policies, procedures, and best practices Evaluated overall performance of team as well as individuals. Coached ...
- 2023 Jan 13
Columbus, OH
... and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers L. ...
- 2023 Jan 13
Columbus, OH
... Stay efficient and deliver high-quality service using excellent call control and communication skills. Solution development Technical troubleshooting Account updating Billing error resolution Service promotion Package shipment Multitasking Task ...
- 2023 Jan 11
Columbus, OH
... Faxing, Copying, Bills-o-lading, Call tags, Proof of deliveries Mail distribution, filming Micro-fiche Data Entry, Alpha, Numeric Characters Support for Book Club, College, Direct Marketing, other depts Making Training Manuel’s Contacting Various ...
- 2023 Jan 08
Columbus, OH
... Service Quik Mart Convenience Stores - March 2021 to August 2021 Education Some college Skills + Customer Service + CSR + Call Center + Medical Imaging + Dental Assisting + Chairside Assisting + Front Desk + Medical Scheduling + Office Management + ...
- 2023 Jan 08
Canal Winchester, OH
... & Rescue Specialist Amazon - Kennewick, WA August 2012 to February 2014 Collected customer feedback and made • Developed effective relationships with all process changes to exceed customer call center departments through clear satisfaction goals. ...
- 2023 Jan 05
Columbus, OH
... session/view state, to save the dynamically changing id’s into a parameter by going to the response body of the server response in the LoadRunner ●Created and utilized existing function call scripts to enhance the recorded scripts for future use. ...
- 2023 Jan 05
Columbus, OH
... Inside Sales Representative/Customer Service Berkeley Premium Nutraceuticals - Cincinnati, OH April 2002 to July 2009 Received heavy call volume from TV, Radio, and Magazine advertisement leads. Handled all Neutraceutical sells on the Enzyte Natural ...
- 2023 Jan 03