Call Center Customer Service
Resume:
REGINALD GOSHA
Inside Sales Representative
Denver, CO 80239
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Cook
Denver Chophouse and Brewery - Denver, CO
December 2019 to Present
Handle each work station. Restock all stations. Detail Cleaner. Saute, Grill, Fry, Flat Top, Salad
Replace all foods and label and date by using FIFO First in first out process.
Cook to temp on grill and flat top.
Senior Loan Banker
U.S. Bank - Cincinnati, OH
July 2013 to January 2018
Handled heavy volume calls from customers. Assisted with their personal accounts. Offering credit cards, checking and savings acts. Cancelling and replacing lost or stolen cards/check books. Changed address and guided customers through online banking. Promoted to Senior Loan Banker
Handled personal, and business accounts offering lines of credit, 2nd credit cards, business credit cards, CD,s Business Loans. Helped clients gain access to Trust Fund Accts and handled over the phone payments for Auto, Mortgage, and Boat installments.
Verified every account with 5 or more identification verifying that they are indeed the client calling in. Inside Sales Representative/Customer Service
Berkeley Premium Nutraceuticals - Cincinnati, OH
April 2002 to July 2009
Received heavy call volume from TV, Radio, and Magazine advertisement leads. Handled all Neutraceutical sells on the Enzyte Natural Male Enhancement product line. Offered 7 day weekly sample, 30 day monthly sample that included auto shipping. Sold 90 day supply pkgs for optimal results. Offered 6 month and yearly R
WORK EXPERIENCE
pkgs for the best value.
Cross sold other health supplements for better climax, energy, better sleep, and weight loss. Also sold Avlimil for women for optimal menopausal relief and libido. Wrote Call Center Scripts and promoted to Green phone which handled all reordering clients promoting discounted bulk packages.
Associate in Computer Science
Southern Ohio College - Cincinnati, OH
August 2000 to September 2002
Communication, phone ettiquette, Persuasive sells, Customer Service. Script writing. Management (10+ years)
B2B Sales
Call Center
Cold Calling
Customer Service
Prospecting
Quota
Sales
Telemarketing
Verbal Communication — Proficient
April 2020
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_to_profile/ ded11b8d9fff52e7c858143f7e51839deed53dc074545cb7
Sales: Influence & Negotiation — Familiar
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/share_to_profile/ 801c17f7a69312addfa0e1a35a9817c8eed53dc074545cb7
EDUCATION
SKILLS
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ASSESSMENTS
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