Jess Ager

Canal Winchester, OH *****

adug6n@r.postjobfree.com

+1-614-***-****

Work Experience

Leasing Consultant

NATIONWIDE REALTY - Columbus, OH

January 2022 to Present

• Knowledge in ILM

• Consistently made our monthly sales goal,

• Provided excellent customer service

• Took inbound calls, and made outbound calls

Leasing Consultant

Vision Communities Management - Lewis Center, OH

December 2017 to March 2020

Market our property via Facebook and Instagram, promote property events, complete market surveys monthly, Post rent, Post bills every Thursday, excellent at customer retention, able to de-escalate difficult situations, Clean suites before move ins, draft up leases and renewals, meet leasing goals, network my property outside of hours.. Helped with construction when needed, knowledgeable with Rent Manager, Zoho, and Zip whip Etc

Have experience with CRM, Lease-up and construction, Hit my sales goals weekly, etc Assistant Property Manager

Richland - Richland, WA

January 2016 to April 2017

Code Monthly bills, Open and close check batches, Lease apartments, create renewal leases, screen soon to be applicants, create new leases, make sure property is up to par, provide excellent service to my residents/ soon to be residents, organize resident events, etc Knowledge in Yardi Voyager and Bluemoon. Advertisement Representative

PS Media - Kennewick, WA

June 2014 to August 2015

• Attended multiple chamber and BNI • Recorded multiple radio commercials for meetings the company.

• Attended ribbon cutting ceremony's around • Answered multiple phone lines town

• Managed the office when the staff was on a shoot

• Sold Transit Advertising to inquiring clients

Search & Rescue Specialist

Amazon - Kennewick, WA

August 2012 to February 2014

Collected customer feedback and made • Developed effective relationships with all process changes to exceed customer call center departments through clear satisfaction goals. communication.

• Provided accurate and appropriate • Worked with upper management to ensure information in response to customer appropriate changes were made to improve inquiries. customer satisfaction.

• Demonstrated mastery of customer service • Built customer loyalty by placing follow-up call script within specified timeframes. calls for customers who reported product

• Trained staff on how to improve customer issues. interactions.

Education

Associate of Arts in Business Management

Columbia Basin College - Pasco, WA

Skills

• Property Management

• Sales (4 years)

• Microsoft programs (10+ years) Assessments Verbal Communication -- Familiar September 2019 Speaking clearly, correctly, and concisely. Full results: https://share.indeedassessments.com/share

• assignment/vagw1nzlkvi-hxby Sales: Influence & Negotiation -- Proficient September 2019 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: https://share.indeedassessments.com/share

• assignment/xkvnxpraegqybsip Sales Fit -- Familiar October 2019 Assesses personality traits that are important for sales roles. Full results: https://share.indeedassessments.com/ share

• to

• profile/4d720d366d87cc4997289e2704ccfac1eed53dc074545cb7 Work Style: Reliability -- Completed September 2019 Tendency to be dependable and come to work. Full results: https:// share.indeedassessments.com/share

• to

• profile/ f525918d428cf2fbc6ad2211806deb4ceed53dc074545cb7 Social Media -- Proficient September 2019 Creating content, communicating online, and building a brand's reputation. Full results: https://share.indeedassessments.com/share

• to

• profile/ da1ac65742f03c04b9febc31c7c20b07eed53dc074545cb7 Management & Leadership Skills: Impact & Influence -- Completed September 2019 Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/ share

• to

• profile/002112e477dacf4516195786e3d86965eed53dc074545cb7 Supervisory Skills: Directing Others -- Familiar July 2019 Motivating others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/ share

• to

• profile/8d29281b8746d1fadd8a19cdfa7f5840eed53dc074545cb7 Social Media -- Proficient July 2019 Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: https://share.indeedassessments.com/share

• to

• profile/ e4b8377c5b7879669d0b3ecbfe9e7541eed53dc074545cb7 Composing & Sorting Email

-- Expert May 2019 Measures a candidate's ability to effectively compose and organize email messages. Full results: https://share.indeedassessments.com/ share

• to

• profile/5f92fa3dd88c205d62c7cffd89325231eed53dc074545cb7 Social Media -- Completed May 2019 Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: https://share.indeedassessments.com/ share

• to

• profile/25efa9f3665524d059484a9234be479feed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Answer multiple phone lines

• Willingness and ability to work non-

• De-escalate difficult situations standard business hours (early mornings,

• Maintain a clean work environment through standard business hours (early mornings, nights and/or weekends).

• Excellent written and verbal

• Excellent communication skills

• Adaptive interaction with users of diverse levels of technical proficiency.

• Reliable

• trustworthy

• Property Leasing

• Yardi

• CRM Software

• Customer service

• Microsoft Office

• Office Management

• Marketing

• English

• Adobe Acrobat

• Social media management

Contact this candidate