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Dublin, OH
... resolved production abends and provided on call support for all production systems. Created front end software used to draw chemical compounds for parsing and searching proprietary databases. Served as the junior analyst on multiple team projects. ...
- 2024 Jan 09
Columbus, OH
... Customer Service Professional, Alorica Call Center, Kennesaw, GA 2016 -2017 Provided conflict resolution strategies for clients. Resolved inbound telephone calls. Maintained detailed notes of telephone conversations. Nicole J. Stewart, p. 2 Director ...
- 2024 Jan 09
Dublin, OH
... Oct 2015 to Oct 2016 Bank of Tokyo, NYC Sr SQL Developer/BI Developer/Lead Description: This project was implemented to bring all the security data (Bonds, Mutual Funds), Position and Stocks, Repo, Derivatives, Call and Put on, Trading, a central ...
- 2024 Jan 09
Columbus, OH
... CALL CENTER AGENT JULY 2019 – JANUARY 2020 • to company policies and scripts to consistently achieve call-time and quality standards • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service • ...
- 2024 Jan 06
Delaware, OH
... EDUCATION Bachelor Of Science (BS) in Business Information System Northern Kentucky University, IFS, Highland Heights, Kentucky LANGUAGES Bengali Hindi (Advanced)
- 2024 Jan 05
Columbus, OH
... Used Angular JS to call rest CRUD API’s and created a view and then perform CRUD operations on the basis of button clicks. Write, and configure data sources, write DAO to access Database. Designed and updated REST API calls to create, read, update ...
- 2024 Jan 03
Reynoldsburg, OH, 43068
... Responsibilities: •Maintenance and modification of .NET and VB6 components as per requirement changes •Integration of the latest version (8.1) of Genesys DLL (a third-party component) into an existing call center application •Worked with Genesys DLL ...
- 2024 Jan 01
Columbus, OH
... referral goals, call handle time goals, availability goals and quality goals. • Maintain up to date knowledge on Huntington products, services, technology, and procedures. • Compile documentation necessary for effectively fulfilling customer needs. ...
- 2024 Jan 01
Canal Winchester, OH
... and Write Group Policies for folder access when needed ● Performed access administration in the Oracle EPM client, worked with BPO’s and MRC to approve access and set end dates for some accesses Education The Ohio State University, Columbus, OH — ...
- 2024 Jan 01
Columbus, OH
... Monitored dispatch board and adjusted call priorities regularly based on caller needs. Utilized various software systems to facilitate movement, planning and scheduling. Answered customer requests with information about product availability, ...
- 2023 Dec 31