Customer service

CASEY COMER

Columbus, OH ***** 614-***-**** **********@*****.***

Summary

A hardworking employee with 20 years of customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Skills

Detail Oriented

Critical Thinking

Problem-Solving

Client Advocacy

Case Management

Attention to Detail

Cultural Competency

MS Office

Community Referrals

Community Training

Patient-Centered Care

Inbound and Outbound Calling

Building Customer Trust and Loyalty

Responding to Difficult Customers

Upbeat and Positive Personality

Customer Service

Verbal and Written Communication

Efficient and Detail-Oriented

Data Entry

De-escalation Techniques

Order and Refund Processing

Multitasking and Prioritization

Understanding Customer Needs

Relationship Building

Computer Proficiency

Microsoft Office

Computer Skills

Administrative and Office Support

Time Management

Customer Assistance

Customer Service Excellence

04/2023 to 08/2023

Columbus, OH

10/2021 to 04/2023

Columbus, OH

Experience

Counter Sales Representative

Progress Supply

Greeted customers in a friendly and professional manner. Provided customers with product information and pricing details. Processed customer orders accurately and efficiently. Performed cashier duties such as processing payments, issuing receipts, and balancing daily transactions. Restocked shelves with new merchandise when needed. Answered phone calls promptly and courteously to address customer inquiries or concerns. Project Coordinator

LOEB Electric

Responsible for the coordination of small, medium, and large commercial lighting projects, customer order tracking, change orders, and expediting

Effectively communicates with Loeb's purchasing, warehouse, and logistics, as well as customer and vendor reps on specific project details and needs to include timely shipment, special orders, and others as needed Enters orders and provides order acknowledgments for all project releases following customer PO, ensuring costs match

Ensures material is completely billed out from Vendor within 30 days of shipment Respond promptly to customer communication and provide solutions on time. Assessed, monitored and reported on work progression. Collaborated with internal teams to develop project solutions resulting in on-time execution. Produced status reports for customers and senior management. Provides project support to include preparation of Product Data Submittals. 10/2019 to 10/2021

Gahanna, OH

03/2018 to 06/2019

Grove City, OH

12/2015 to 03/2018

Gahanna, OH

09/2012 to 12/2015

Gahanna, OH

12/2008 to 12/2010

Columbus, OH

Packages and other close-out documents

Reviews weekly reports to ensure orders will ship timely, communicate any order issues and close out no-cost orders

Processes returns and credits and follow through to completion. Receptionist

Marimart Healthcare

Contacting doctor's offices for information on client's plans of care Greeting customers/clients, Filing, keeping the office clean, Temperature check,(Due to Covid) administrative duties, payroll, monthly audits on timesheets, meetings, and continued learning classes. Scheduled and confirmed appointments.

Answered and directed incoming calls using multi-line telephone system. Served visitors by greeting, welcoming and directing to appropriate personnel. Updated and recorded customer or client information to maintain accounts. Dispatcher

Fast Response Heating & Cooling

Provided support for 10 offices in six states, while scheduling appointments and corresponding with 10+ technicians

Worked closely with management on daily and weekly goals to ensure the highest profitability Track jobs from start to finish, and prepare reports detailing profits, appointments and cancellations, and other reports as necessary

Built rapport and maintained good working relationships between vendors, warranty providers, and customers, while maintaining compliance.

Monitored dispatch board and adjusted call priorities regularly based on caller needs. Utilized various software systems to facilitate movement, planning and scheduling. Answered customer requests with information about product availability, shipping information and status updates. Service Coordinator

Unique Home Solutions

Contacted customers to schedule appointments services, worked closely with Installers and Service Technicians to make sure appointments are met; assist with escalated service issues Controlled all aspects of day-to-day for Sales and Installers, including payroll Responsible for processing and filing applications and service documents Ordered parts and materials for repairs on home improvements. Monitored email and phone communication to provide prompt responses and solutions. Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.

Identified methods to improve customer experiences, meeting or exceeding expectations. Followed up with technicians and managers to receive and communicate status updates. Customer Service Associate

Larmco Windows

Greeted customers and identified their needs.

Provided information about products and services available to customers. Processed customer orders accurately and efficiently. Maintained an organized system for tracking customer interactions and feedback. Demonstrated active listening skills when responding to customer questions and complaints. Assisted Living Aide

Shepherds hands

Assisted with daily living activities, including meal preparation and medication reminders. Maintained a clean and safe environment for the residents by following safety protocols. Collaborated with other staff members to ensure quality resident care was provided at all times. Reported any unusual incidents or behaviors to the supervisor immediately. Dayton, OH

Education and Training

GED

Job Corps

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