Andrea Brown

Columbus, Ohio 614-***-**** ad2ilq@r.postjobfree.com

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced in customer service and warehouse jobs. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals.

Experience

SEAMLESS SHINE CLEANING LLC. OWNER JUNE 2021 – PRESENT

• Book Appointments/ Send Invoices or estimates

• Marketing and Advertising

• Negotiating pricing for contract agreements

• Process payments through invoicing clients

• Helping clients develop organizational and cleaning routines FISERV INC. CALL CENTER AGENT JULY 2019 – JANUARY 2020

• to company policies and scripts to consistently achieve call-time and quality standards

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

• Answered up to 100 incoming calls in busy, fast-paced global call center TEKCOLLECT INC COLLECTIONS SPECIALIST JANUARY 2017 – MAY 2019

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

• Resolved challenging situations with friendly but firm strategies

• Used skip tracing resources to locate debtors and updated information in company system

• Processed payments and contracts on accounts

• Negotiated to collect balance in full

COSMETOLOGIST SELF EMPLOYED JUNE 2016 – PRESENT

• Helping clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies

• Researching latest trends in hair and makeup to stay updated on color, style and technique

• Keeping work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination

• Processed payments by entering sales in register Education

HIGH SCHOOL DIPLOMA JUNE 2014 MARION FRANKLIN HIGH SCHOOL, COL, OHIO COSMETOLOGY DEGREE MARCH 2016 OHIO STATE SCHOOL OF COSMETOLOGY, COL, OHIO HEALTHCARE ADMINISTRATIONS ASSOCIATION DEGREE PRESENT UNIVERSITY OF PHOENIX-ONLINE COL, OHIO Skills & Abilities

• Call center operations

• Documentation and reporting

• Payment processing

• Problem-solving skills

• Microsoft Office

• Communication skills

• Sorting and labeling

• Data entry

Activities and Interests

Cooking, environmental conservation, art, cosmetology, interior design, cleaning Page 2

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