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Columbus, OH
... OEMs on new platforms • Responsible for price settlement, negotiations and developing trust relationships • Ownership over Techno-commercial offer based on costing inputs & market intelligence • Preparing Key Account Strategies including competition ...
- 2023 Dec 21
Columbus, OH
... 8/7/2019-2/11/2022 Spectrum Internet Service Title: IVR - Internet and Voice repair Duties: Customer Service. Walked customers through troubleshooting their internet and or devices. Added service packages, made work orders for technicians to go out. ...
- 2023 Jul 30
Dublin, OH
... Techno-Commercial discussions with Customers/Consultants. Co-ordination with Marketing and Engineering Teams. Maintaining ISO documentation, Record Keeping, Suppliers/Manufacturers Data Bank records. Knowledge in Costing & Estimation of: Medium ...
- 2023 Apr 17
Galloway, OH
... PROFESSIONAL EXPERIENCE Freelance Copywriting and Video Production (2014 - present) • InterVision, Produced the user guide for the new contact center and communications services (CCaaS/UCaaS) as well as numerous industry posts for the company ...
- 2022 Nov 07
Hilliard, OH
... Monitored call manager, ICM Call Canter systems, UNITY voicemail, IVR and CVP. Create and maintain Route Pattern, for all IPT Locations. Configured Call manager features such as Call Park, Group Pick up, Extension mobility, IPMA. Managing and ...
- 2022 Aug 03
Columbus, OH
... Time and Attendance solutions and corresponding system and software changes, knowledge of IVR/CTI applications Developed and maintained client relationships, vendor management Provided technical support via email, phone, and other electronic medium. ...
- 2022 Jul 11
Lewis Center, OH
... development team which works in asterisk under LINUX Platform and MySQL server to manage logs, configuring, testing and implementing the IVR dial flows for VAS Device strategic plans for team to deliver automation according to business requirements. ...
- 2021 Dec 13
Columbus, OH
... Pragyan September – March 2019 Responsible for the ideation and organization of more than 10 events at the annual techno-management festival in college. Spearheaded a team of more than 60 students, optimized the budget to ensure the smooth success ...
- 2021 May 07
Columbus, OH, 43221
... This was specifically designed to integrate existing Avaya 5.2 Call Center with a multisite Genesys IVR solution on a disparate network. Responsible for Design, Build, Test, Implementation, and DR to support 100,000 minutes of call traffic per Month ...
- 2021 Apr 25
Delaware, OH
RICK ESSEX, PMP, PSM 614-***-**** Highly successful leader with deep technical knowledge and a diverse experience across a broad range of projects (solutions, cloud, architecture, Contact Call Center w/IVR and Work Force Management, digital ...
- 2020 Dec 03