RICK ESSEX, PMP, PSM

614-***-****

Highly successful leader with deep technical knowledge and a diverse experience across a broad range of projects (solutions, cloud, architecture, Contact Call Center w/IVR and Work Force Management, digital transformation, analytics and BI, data visualization, ERP, Contact Call Center, IT and Logistics Operations, and IT governance). Track record with multiple functions leading to deep understanding of business challenges, skilled at identifying technology solutions to solve a wide-range of business problems. Talented in translating complex technical concepts into persuasive language, emphasizing the business benefits in the C-suite. Strong client and people skills, forge productive relationships, inspire teams, and generously coach and mentor team members.

EXECUTIVE SUMMARY

Project Methods (PMBOK, Agile, RUP, SDLC) / PMP Certified / Agile Certified)

Project Management Professional (PMP) certification

High-level understanding of IT infrastructure and application architectures

Over 15 years of experience of PMI based project management, competency, methodologies and applying these methods to manage successful projects simultaneously

Over 15 years of experience managing multiple medium/high complexity projects in a matrix resource environment, working with diverse project sponsors, vendors, stakeholders across multi-company and business units

Over 15 years of experience influencing and managing project teams without formal direct reporting relationships

Experience with Call Center Operations, IVR Technology experience

Extensive budgeting, forecasting, monitoring, process management, risk management, quality control, reporting and operational efficiencies.

Exceptional negotiation and influencing skills

PROFESSIONAL EXPERIENCE

Maverick Direct, Inc. Diabold Nixdorf

Senior Project Manager, 04/2019 – 7/2019

Responsibilities

Managed large project aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains

Prepared the project plans for new projects, budgeting, and design.

Managed multiple projects, team evaluation, coaching-mentoring, hiring, induction, tasking, objectives performance, training, skill upgrade, and delegation by establishing clear expectations and providing feedback on a regular basis.

Managed and improved operational processes, policies, and systems in support of the organization’s mission to improve efficiency and quality.

Planned, led, and delivered multiple projects for marking application serving a large financial institution on west coast.

Configured and installed Vista ATM software at thousands of multiple banks

Maintained effective inventory control processes which includes inspecting and maintaining quality and standards.

Created reports, metrics, and budget plans for the organization, as assigned

Contributed to long term organizational planning including initiatives geared toward operational excellence

Vaco, Quantum Health

Senior Project Manager, 11/2017 – 12/2018

Responsibilities

Managed operations across contact and backup contact call center

Managed project scope, reporting, estimating, cost accounting and invoicing.

Delivered an omni channel communications solution enabling all legacy features and functions (increasing work force management capabilities, IVR and directed call routing, enabling speech to text conversions for voicemails, free form texting, quality assurance audits as a result of recording voice and computer screens of client calls, web chats, courtesy call backs), provisioning and programming over one thousand new phones. (See attachment 1)

Spearheaded telephony (IVR, VOIP, work force management, etc.) enhancement project and motivated team to remove and replace entire contact call center communications platform, resulting in a flexible and scalable solution to position Quantum Health for growth.

Analyzed and interpreted information for contact center initiatives to improve contact center business efficiency (

Developed business support tools and business cases

Solutions exceeded specifications high complexity project

Devised workable plan to expand scope and deploy solutions to manage project risks.

Responsible for requirements gathering and monitored deliverable in compliance with statement of work.

Robert Half International, Vertiv Company

Program Manager, 1/2017 – 7/2017

Responsibilities:

Coordinated the configuration of 298 remote sites across the globe with routers, switches, and wireless devices requiring new configurations for Vertiv hubs.

Implemented enterprise network hubs and security services on a global level for a new company (Vertiv). Collaborated and coordinated with teams in Amsterdam, Hong Kong, Germany, India and Spain

Oversaw $22M, and partnered with AT&T in creating business requirements.

Scheduled customer maintenance and support and ensure quality checks have been completed

Managed customer interactions by coordinating communication internally and externally with various stakeholders and managing issues to resolution

Analyzed data and develops a measurable service delivery plan for customers

Developed and delivered best practice oriented tasks with metrics that improve products and deliver stability and enhanced information for customers

Front Four, DHL Supply Chain Logistics

Senior Project Manager, 3/2016 – 7/2016

Responsibilities:

Delivered a range of services such as IT, Telecommunications, Operations, Warehouse Management and Control systems, Material Handling equipment, and tenant improvements, and security.

Collaborated with existing project management office in guiding and leading a one-million square foot distribution center for Nike, Inc.

Collaborated with cross functional team through project lifecycle and communicates project status with cross functional team and management

Supported and maintained project documentation and SharePoint sites

Drove productivity and cost efficiencies

Accountable for operational results of projects and project team deliverables, particularly project scheduling, product delivery, and customer satisfaction

Reviewed and reported any product delivery failures and resolved customer issues

Identified project risk, developed risk management plans throughout project life cycle.

Assessed and mitigated project risks and issues, maintain project scope, and oversaw full project lifecycles of multiple, concurrent projects to ensure completion in compliant with client requirements.

Managed and coordinated all company projects including events, installations, upgrades, financial audits, programs and process installations and improvements.

MXD Group

Senior Project Manager / Operations Manager, 8/2014 – 11/2015

Responsibilities:

Drove IT EDI development efforts, ERP integration and system access, customer product requirement definition. Led voice recognition project.

Oversaw upgrades and move projects spanning Detroit, Kansas City, Edison, Baton Rouge, Toronto, Allentown, Raleigh, Grand Rapids, Oakland, and Denver. Included lease negotiations, logistics planning, IT data and voice migrations, WMS, planning for security solutions, and development and execution. Valued $65M.

Successfully managed logistics projects related to client on-boarding and warehouse construction, including upgrades.

Oversaw start-up project valued at over $25M.

Cardinal Health

Senior Project Manager, 2/2014 – 5/2014

Responsibilities:

Drove feasibility project evaluating distributed antenna system deployment into all Dublin facilities.

Defined scope and requirements for temperature monitoring sensor placement for linear particle accelerators. Created sensor requirements and placement of temperature sensors.

Managed virtual desktop integration project roll out to 13,000 clients. Project included upgrading wireless network project. Served as project manager for Temperature Monitoring project for Cancer and Critical Care Tower (CCCT).

Developed and delivered best practice oriented tasks with metrics that improve products and deliver stability and enhanced information for customers

Responsible for project specific activities, budget monitoring, and delivered project status reporting to leadership.

Escalated project issues and risks as appropriate

The Ohio State University Medical Center, Columbus, Ohio

Senior Project Manager, 3/2013 – 10/2013

Responsibilities:

Managed project to implement custom nurse call system impacting labor and delivery.

Led a team of 5 and managed federal grant projects targeting building James Cancer and Critical Care Tower (CCCT).

Served as medical center subject matter expert on temperature monitoring medical and technical requirements for three solution providers (Ekahau, Isensix and Rees Scientific).

Designed sensor placement and infrastructure controlling temperature, including differential pressure monitoring.

Managed requirements, defined blood bank refrigerator temperature, planned and designed project and solution for closed circuit television.

Oversaw customer nurse call system. Taught PMI PMP course.

Developed project plans to include establishment of business vision, identification and analysis of business processes, analysis of highly complex internal and external customer needs

Developing project budgets, schedules, work breakdown structure(WBS), resource requirements, and cost estimates and projections, Risk Management plan, Communication plan

Worked in collaboration with senior-level business executives, IT, and business program resources to plan and execute the project and manage stakeholder expectations.

Columbus Regional Airport Authority (CRAA), Columbus, Ohio

Senior Project Manager, 8/2011 – 10/2012

Responsibilities:

Managed federal grants (valued at $1.2M) supporting the implementation of 56 closed-circuit TV cameras, leading a team of 12 members. Achieved licenses (FCC and FAA) including voice interoperability project.

Designed closed-circuit TV infrastructure (cable paths, wiring closets, and communication center physical and electronic equipment requirements, including configurations and camera positions.

Developed CRAA Police Department standards, policies, and procedures. PMI PMP Instructor.

Installed and implemented microwave connectivity between the CRAA and the Mifflin Emergency Communication Center requiring FAA and site construction coordination.

Facilitated design sessions and architectural reviews. Participate in technical advisory roles, as required. Mentor associates and foster a learning and growth environment.

Interacted with customers at the technical level, as required.

Managed, directed and assisted the entire team of professionals to achieve project goal.

Prepared and Conducted weekly, monthly meeting with each county business and IT team.

Reviewed current business structures or environment and propose innovative, cost-effective and efficient IT solutions.

Finalized Contracts and Work orders with System Integrators and Vendors.

Designed and formulated the Annual Maintenance Contracts (AMC’s).

Utilized MS Project to track deliverable budget and schedules.

Scotts Miracle Grow

Senior Project Manager, 04/2011 - 07/2012

Responsibilities:

Managed upgrades to WAN connectivity for over 30 sales, service, and research sites, globally.

Implemented new password synchronization software used by over 5,300 users. Managed UNIX patching and infrastructure project. Drove upgrade of ecommerce sits.

Led a team of 4, project valued at approximately $1K.

Introduced local suppliers & contractors resulting in significant reduction in logistics, insurance & procurement costs.

Executed parallel multiple projects with several vendors & due governance that resulted in savings on operational expenses.

Managed vendor technology and resource relationships necessary for these projects.

Communicated weekly and monthly progress status reports, key financial and performance indicators to Executive leadership.

Delivered critical program needs on time/budget, within set acceptance criteria using an iterative delivery approach.

Coordinated discussions with business and Technical organizations to achieve goal set strategy with a goal of bringing parity across platforms for vendors and customers.

Chase Home Lending

Senior Project Manager, 08/2010 – 04/2011

Responsibilities:

Lead a team of 15, oversaw desktop migration, “forklift” servers, security for domain servers, developed and implemented customized home lending mortgage application to monitor foreclosures and demographics (SDLC). Projects valued at $3M to 23M.

Provided strategic direction in directing, developing, and supervising cross-functional teams managing operations, levering management skills in growing the company.

Developed policies and procedures that comply with all federal, state, local regulations.

Managed technical aspects of operations, overseeing compliance with regulatory requirements, control, safety and security in operations and procedures.

Reviewed critical processes of company functional operating systems and ensured processes were congruent with industry best practices, efficient, high quality and periodically reviewed for continuous improvement

Provided weekly executive level program progress and demand management reports

Partnered with business groups and assist in defining, interpreting, and implementing business requirement enhancements

Provided project management include creating the project plans, track progress to the plan, monitor metrics, status reporting through weekly meetings, escalating issues, and risks following the governance model.

Facilitated the monthly financial updates.

US Census Bureau

Senior Project Manager, 01/2010 – 07/2010

Responsibilities:

Managed project team (15) and 18 enumerators. Planned, trained, scheduled, drove logistics and administration of all project efforts and tasks.

Delivered projects in a timely manner (many in advance). Re-invigorated failing projects.

Create project plans, track progress to the plan, monitor metrics, status reporting through weekly meetings, escalating issues, and risks

Participated in the planning, implementation and monitoring of the company business processes and procedures

Interacted with business users including management to translate business requirements into technical requirements

ADDITIONAL EXPERTISE

Project Leader at Chase Bank, Qwest Communications, State Auto Insurance; Business Process Consultant Nationwide; Project Management Consultant JPMorgan Chase; Project Management Consultancy, Algorithm Incorporated; Distributed Systems Engineering Project Manager, Winterthur North America; Independent Consultant; Senior Systems Engineer, ADC; District Engineering Group Leader, General DataComm; Director of Ohio Legislative Information Services, State of Ohio; Senior Systems Analyst/Officer, Banc One Services Corporation; Technical Services Manager/Trust Officer, Bank One Trust Company; Aircrew Member/Emergency Actions Controller, USAF

Project Leadership Experience with Server Refresh, SDLC, Upgrades and Conversions, Structured Cabling, Facilities Conversion, Equipment Install, Hardware and Software, Decommissioning Technology, Telecommunications (routers, switches, wireless infrastructure, migrations, data conversion, and capacity planning, supply chain, commercial real estate construction, and contact center) / Manage budgets up to $65M / Project Methods (PMBOK, Agile, RUP, SDLC) / PMP Certified / Agile Certified / Retired USAF crew member (defended American interests during the cold war) with missiles and bombs

PROFICIENCIES

Infrastructure:

SAN, NAS, ESB, Networking Protocols (LAN, WAN, Voice, Video, Security, and DATA), Firewalls, Cisco Routers, Switches, microwave and VoIP systems.

Tools:

Other:

Excel, Word, PowerPoint, Access, Visual Studio, Project Visio, Jira, SharePoint

Industrial Automation, Financials, Commercial Construction, SDLC Lifecycle, ERP, CRM, PMI Methodology, Supply Chain (Industrial and Retail), Security and Compliance, Team Training, Motivation, and Development.

EDUCATION AND CREDENTIALS

Bachelor of Science in Computer Science

Otterbein College, Westerville, Ohio

Macomb College, A.G.S

Warren, Michigan

Masters Certificate, Project Management,

Boston University, Boston, MA

CERTIFICATIONS

PMI Certified Project Management Professional (#61957) Agile Certified Professional Scrum Master IBM Certified Solution Designer, RUP Cisco Certified Network Administrator Certified Six Sigma Green Belt Professional FCC Licenses Engineer MS Windows for Support Engineers.

Attachment 1

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