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Raleigh, NC
... Convert VOIP systems from Avaya to Cisco Voice upgrade and establish protocols for VOIP and IVR Systems for IS Service Desk. Utilize ITIL principles and foundations to design and set-up VOIP Systems. Develop and implemented two-factor (dual security ...
- 2017 May 10
Cary, NC
... TECHNICAL SKILLS: Operating Systems: Windows XP, 7 and 10 Software: Microsoft Office, Exchange, Remedy, Heat, Remote Desktop, SMS, Landesk, Cisco VPN Active Directory, Avaya CM, Modular Messaging, Avaya CMS, Taske Software, Hardware: Dell and HP ...
- 2017 May 03
Cary, NC, 27518
... Involved with the development teams of Remedy & Avaya configuration. Ensure training team has a through understanding of current-state technology tools to train the support specialists. Also trained various modules along side the trainers. Worked ...
- 2017 May 01
Cary, NC
... MS OCS/Lync, Webex, Jive, Sharepoint, desktop TV/video distribution, desktop and in-room video conferencing, smartboards, Avaya IP telephony and front-office dealer boards Chosen by the CEO to manage distressed projects Re-engineered processes for ...
- 2017 Apr 18
Fuquay Varina, NC
... Configured switch ports on Vonage, Avaya and PBX and switch software, to include, assigned users to each port and extension within phone directory. Configure ISP gateway router with customer assigned static IP’s, generate ARP and creation of router ...
- 2017 Apr 10
Raleigh, NC
... Applicable Skills/Proficiencies/Technologies: Windows Office 365 Linux Apple Android Salesforce Avaya Polycom Cisco NCID JIRA SCCM AD McAfee ePO Troubleshooting Networking Customer Service Helpdesk Support Consultation Education: Associate’s ...
- 2017 Mar 02
Knightdale, NC
... data and voice, installed software on all desktops, installed Ethernet patch panels, installed VOIP over IP phones, implemented 3rd party vendor phone systems, assigned MACD and built agent IDs, and monitored statistics using both Vonage and AVAYA. ...
- 2017 Jan 19
Raleigh, NC
... Server, and/or Active Directory Experience migrating users to Exchange 2003 to 2007-2008 Cisco management system and Avaya management system, configure and assigning directory Software Applications and Packages MacAfee Virus Shield, Norton Ant ...
- 2016 Dec 06
Raleigh, NC
... discreet and ethical Proficient in Word, Excel, PowerPoint, ICOMS (AS400), NYROC (Docsis), Unified, Work Assure, TOA, OMSe, Avaya, SAP, Witness, IssueTrak, Salesforce, CSG, OIC (Oracle Incentive Compensation), PeopleSoft HRMS and Salesforce.com. ...
- 2016 Sep 01
Chapel Hill, NC
... Syncplicity, Carbonite, REACHit Drive VOIP systems: Cisco, Avaya, ShoreTel PROFESSIONAL EXPERIENCE BOSTON REDSOX BASEBALL CLUB, LP, Boston, MA 2015-Present SENIOR SUPPORT ENGINEER, IT Operations 1000+ user territory includes Fenway Park, two ...
- 2016 Aug 29