Bertrand Mayumbu

919-***-****

acxsgw@r.postjobfree.com

Senior System Administrator/ Network Administrator

Summary:

Windows System Administrator

Installing Server Windows 2003-2008, 2008 R2, Windows 2012, Windows 2012 R2, responsible for all deploying images in all desktops, PC, servers, using different tool such as PowerShell, supported local and remote users, Active Directory maintenance, user profile creation, work groups, hardware and software repair, virus cleans, maintain the computer inventory as the refresh progressing. Installing network printers, including hardware, software, Network issues, standard break fix, work group and PC domain. Phone Support.

Windows Migration, Supporting Cisco Phone System for VoIP,

Supporting Mobile phone users Citrix Mobility Service tool and VPN

Managing users accounts using, Windows remote access

Skills:

Experience with IMAP/POP/MAPI

Microsoft certification in Exchange, Windows Server, and/or Active Directory

Experience migrating users to Exchange 2003 to 2007-2008

Cisco management system and Avaya management system, configure and assigning directory

Software Applications and Packages

MacAfee Virus Shield, Norton Ant-Virus, PC Anywhere, Adobe Acrobat,

Internet Explorer, MS Office Suite, 2003, 2008, 2010, Internet Explorer, Norton Antivirus

Norton System Works, Symantec Ghost, Symantec Backup Exec 15,

Career Experience:

USPS United Postal Office (HPES) (Government Clearance) Feb 2015- October 2016

System administrator Team Lead

Supporting and managing Windows 2003/2008/2012, Symantec Backup Exec 15, Create a Storage, set up a poll, Backup and Restore storage, to Disk or Virtual Machine, Full back up or Incremental. Working with SCCM (System Center 2012 Configuration Manager), Create a folder, assigned privilege, shared path, creating application and Packages, migrating from SCCM 2007 to SCCM 2012, distribute and deploy packages or application, (exe, msi, and so on).

VMware ESXI version 5 in Workstation 8.0, V.Sphere, creating new Virtual Machine and installing servers and clients, Windows 2003, 2008-2008 R2, 2012 Enterprise x64 bit. Windows POS_Ready operating system and installing security patch management, batch scheduling, Scripting with other tools such as PowerShell to automate tools and developing efficient conversion processes. Troubleshooting, identifying, analyzing, and solving problems while supporting a Help Desk phone queue to meet with the client SLA. Supporting POS hardware, software, and telecommunication related issues. Using ticketing system as Remedy and ServiceNow.

EMC (Contract with staffing agency Advantages Sourcing) August 2014-Feb 2015

System Engineer

VMware vSphere 5.0/5.1 with 5.5

EMC storage, Storage Operations Specialist provides operational support and guidance to customers and use of EMC storage solutions, VNX, VMAX, DMX 3-4/3000/2000/1000, Symmetrix 8830, Clariion CX4-240/480/960 and Clariion CX3-40/80 & CX 700/600/500. Responsible for performing a wide variety of daily storage management tasks as well as providing recommendations for effective and efficient storage system use.

Implementation and use of EMC storage solutions.

Provision new physical Windows servers and preform server validations.

Install new ESX host, provision new Windows and Linux VM’s and validations. Upgrading vCenter and EMC management server upgrades and implementing additional ESX resources to support new projects. Adding role such as Hyper-V and then managing servers Installing Server Windows 2008, Windows 2008 R2, Windows 2012, Windows 2012 R2, Microsoft’s Active Directory, Windows POS_Ready operating system and security patch management. Deployments to distributed systems. Software packaging. Testing and working in engineering lab environments. Troubleshooting, identifying, analyzing, and solving problems at customer sites for POS hardware, software, and telecommunication related issues. Develop and test a process to monitor and report on the progress of terminal conversions. Knowledge of Escher software or other Retail System software

Cisco, configure router and VLAN, LAN WAN Support

Desktop support, imaging, migrating, backup and restoring Win XP/Win 7

Fujitsu (Contract with staffing agency APR Consulting) Blue Cross Blue Shield June 13- July14

System Engineer

Repair Computer and Laptops

Proficient in HP computers

Installing, troubleshooting and diagnosing computer in a limited amount of time.

Running Windows 7 and 8 Operating system with Symantec Ghost application.

Formatting HDD, and managing Data

Troubleshooting and replacing System Board/Motherboard.

Imaging, re-imaging, and configuring desktop and laptop PC’s

Physical installations of computers and peripherals

Working on/replacing LCD panel in the laptop computers.

Adding role such as Hyper-V and then managing servers Installing Server Windows 2008, Windows 2008 R2, Windows 2012, Windows 2012 R2, responsible for all deploying images in all Dell laptops and Desktops, servers, NTFS, PowerShell, supported located and remote users, the ticketing system used was remedy, troubleshooting different issue and support users with different apps: network issues, active directory maintenance, user profile creation, work groups, hardware and software repair, virus cleans, maintain the computer inventory as the refresh progressing.

Responsible for imaging, configuring and deploying of 200 XP laptops and desktops in different locations through North Carolina. installing network printers

Maintained all Dell Laptops and Desktops, including hardware, software, Network issues, standard break fix, Active directory, user profile creation, work group and PC domain.

Intel (Contract with staffing agency Collabora) February13- June 13

Engineer Tech level III Team Lead

Linux user (Deployed) Updating firmware, setting up racks, server, Red Hat, Microsoft office suite 2010, Microsoft Windows Server, Exchange & Small Business Server installation, management and troubleshooting experience

Environment: TCP/IP and OSI models; LAN / WAN Protocols; Ethernet Wiring TIA / EIA, NTFS, Migration, moving large data,

PowerShell, ROBOCOPY.

CompuCom (Contract with staffing agency Robert Half International) Nov. 12- February 13

System Engineer

Configure cisco router, printers, cabling, server rack mounting, VOIP Phone, Catalyst 9600, for Wal-Mart, Home depot, Target, Bank of America, PNC bank, field tech service onsite.

Imaging and Deploying Operating system for multiple computers using SCCM. And SysPrep, Symantec Ghost Norton 2007, Installing Microsoft office suite, Printers, Scanners, POS (Point of sales), Registers, Microsoft Windows Server, Exchange & Small Business Server installation, management and troubleshooting experience. NTFS, Migration, moving large data,

PowerShell, ROBOCOPY.

PREVAIL IT July 12-November 12

Engineer Tech

Microsoft’s Active Directory, Windows POS Ready operating system and security patch management. Developing efficient conversion processes. Deployments to distributed systems. Software packaging.

• Testing and working in engineering lab environments. Troubleshooting, identifying, analyzing, and solving problems at customer sites for POS hardware, software, and telecommunication related issues.

• Develop and test a process to monitor and report on the progress of terminal conversions.

• Knowledge of Escher software or other Retail System software Migrate custom software images to new hardware platforms and configurations using SCCM 2007 R2/R3 - Configuration on Windows Server 2008 R2 to deploy Windows on multiple computers. Microsoft Exchange server 2010, Microsoft Office suite 2010, completely build PC and Laptops based on customer specifications, Use SysPrep, and Symantec Ghost Norton 2007. Troubleshooting OS systems (XP, WIN7, Linux administration and server), troubleshooting messaging, IMAP/POP/MAPI. Windows Server 2008, setting up OU(Organizational Unit) and Active Directory.

Troubleshooting Network issues, assisting in folder structure and permissions, active directory maintenance, user profile creation, hardware and software repair, virus cleans, maintain the computer inventory, resetting password and giving rights to users.

Responsible for imaging, configuring and deploying on XP laptops and desktops

Responsible for training the deployment technicians installing network printers maintained all Dell Laptops and Desktops, including hardware, software, Network issues, standard break fix, Active directory, user profile creation, work group and PC domain.

GlaxoSmithKline (Contract with staffing agency BrookSource/Atos) March 2011- June 2012

Hardware field I.T support, Engineer III Team Lead

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups.

Responsible for all Canada locations maintained all Dell laptops and Desktops, servers, supported located and remote users, the ticketing system used was remedy.

Troubleshooting Network issues, changing tapes on Symantec Type Backup, installing tape backup on server and assisting in folder structure and permissions, active directory maintenance, user profile creation, work groups, standard break fix, hardware and software repair, virus cleans, we used, remote desktop connection for remote user assistance, and maintain the computer inventory, resetting password and giving rights to users, Microsoft Exchange 2010.

Responsible for imaging, configuring and deploying of 200 XP laptops and desktops

Responsible for training the deployment technicians installing network printers maintained all Dell Laptops and Desktops, including hardware, software, Network issues, standard break fix, Active directory, user profile creation, work group and PC domain.

Responsible for deploying images Ghost and to Dell laptops and Desktops workstations and servers.

Troubleshooting and supporting hardware, Networking and software issues, Computer migration from one OU to another Organizational Unit.

Tech II bilingual (French/Canadian & English) - unboxing of new laptops daily, Taking Hard drives out of new laptops daily, image hard drive builds from a master imaged Hard drive daily and logistically prepare boxing up laptops to be shipped out each day using UPS WorldShip software. Build new laptop builds for representatives and speak to French-Canadian speaking representatives when needed to. Provide technical support to sales force on laptop system equipment. Ability to provide configuration, troubleshooting, repair on laptops. Multitask. troubleshooting OS systems (XP, WIN7, Linux administration and server), MS Office Suite, Outlook, hardware configuration, ghosting/imaging hard drives, remedy, building images for desktops and laptops with Microsoft SCCM deploying imaging, new frequency, configure for user programs outlook, lotus, Microsoft exchange 2003-2007, 2010 Microsoft server 2003, server 2005, 2008, VPN, FIBER 360

ACS NC-Cary 2010- June 2012

Technical Support II/Customer Care

Tech-support and customer care, IDEN AND CDMA, all queues, androids smart phone specialist and blackberry, LAN WAN Support

Troubleshooting devices wmax, Wi-Fi, mi-fi, 3G 4G connection

Connection card devices

AT&T (Contract with staffing agency West Corporation) December 2009- August 2010

Customer Service Representative (CSR)

Responsibilities included ensuring Customer Satisfaction through Quality of Service (QoS).

QUINTILES July 2008- December 2009

Responsible for providing Hardware and Software Repair, upgrading and troubleshooting of PC's, Software and Printers for client / customers within the area. Received calls from customers that experienced Hardware or Software problems. Assisted users with software issues. Solved problems by talking the customer through the application over the phone. Provided backup data knowledge to client / customers for Windows Servers and Windows Systems, Microsoft Exchange 2010. Document changes made to Systems, Servers and Computers clearly with client / customers. Provided experience in Break / Fix Warranty repairs for Systems. Experience in POS (Point of Sale) installation for major US Corporation around the Northeast section of North Carolina working various odd hours or after normal operating hours for installations. Troubleshooting, identifying, analyzing, and solving problems at customer sites for POS hardware, software, and telecommunication related issues. LAN WAN Support

ETRAGHY 2006 – 2008

Computer Technician

Was responsible for the repair and configuration of all types of Computers used for Color Control in Printing processes.

Installed and configured Windows XP and Windows Server Operating Systems.

Linux networking, data migration, networking configuration

Migration VMWARE

UBUNTU Migration, Ubuntu, red hat

Field Service Engineer providing onsite service of large telecom transport systems.

Tested and repaired hardware expansions and software upgrades on live telecom equipment.

Tested and repaired to component level assemblies for Telecom Switches.

EDUCATION:

Bachelor Degree in North Carolina Central University NCCU

Bachelor Computer Science University of Kinshasa,

Associates in Criminal Justice Technology at Waketech Community College,

Associates in Criminal Justice Latent and Evidence at Waketech Community College.

CERTIFICATIONS:

CompTIA A+ IT Technician

A+ Certified

Cisco-CCNA

Dell

Microsoft, MCSE Messaging (MCSE SERVER)

Lexmark, Sony

Languages spoken: FRENCH AND ENGLISH

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