Project Manager Management

SUPRITI MANN, PMP, CSM, LSSMBB

Cary, NC 919-***-**** *******.****@*****.***

www.linkedin.com/in/supritimukherjee Senior IT Program/Project Manager

SOFTWARE/RDBMS DEVELOPMENT ENTERPRISE IMPLEMENTATIONS

CALL CENTER IMPROVEMENT IT INFRASTRUCTURE

Diligent project manager offering a proven record of success leading all phases of diverse technology projects; PMP, CSM and Six Sigma Black Belt credentials; and computer programming, data management, data governance and program finance experience.

Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

Expert in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.

SUMMARY

Skills Summary

IT Project Lifecycle

Value Added Leadership

Project/Program Management

Initiating – proposals

Global Cross-functional Team management

Agile: Scrum ceremonies

Planning-scope, finance

Voice of customer, process and business

Data Management-analysis, profiling

Executing-workplan, budget

Team building and Mentoring

Data Governance-best practices

Monitoring and Controlling- quality

Client Relations and Presentations

Call Center Improvement

Closing- lessons learnt

Vendor Management

IT Infrastructure

Change Management

DMAIC implementation

Healthcare IT

Vendor Management

Risk Management - Risk and Issues Log

KPIs and Metrics based management

Resource Allocation

EDUCATION

M.S. Industrial Engineering (GPA: 3.88/4.0), Clemson University, Clemson SC

Project Management Professional (PMP)

Certified Scrum Master (CSM)

Master Lean Six Sigma Black Belt (LSSMBB)

CAREER PROGRESSION AND NOTABLE ACHIEVEMENTS

Fujitsu America, NC

Client: BCBSNC Feb 2014 – Feb 2017

IT Program/Project Manager/Scrum Master

Client: BCBSNC

Projects: Call Center, Desktop Services, Identity Access Management, Network Engineering and Telephony, Firewall, Software Engineering, Facets

Environment:, Windows, AIX, iOS, Android, Blackberry, Good, Oracle, MS SQL, anti-virus,

browsers, MS Office, MS Exchange/Outlook, Archiving tools, Lotus Notes, MS OCS/Lync,

Webex, Jive, Sharepoint, desktop TV/video distribution, desktop and in-room video

conferencing, smartboards, Avaya IP telephony and front-office dealer boards

Chosen by the CEO to manage distressed projects

Re-engineered processes for Desktop Services to improve service from 45% to 97%, Service Desk from 39% to 99%, Identity Access Management from 38% to 79%

Wellpoint Healthcare, NC Aug 2013 – Feb 2014

Technical Project Manager/Scrum Master

Projects: Healthcare IT, Facets

Environment: Implement CalPERS HMO, Lean Six Sigma Project, Budget $700K, Benefit

$5.6M, Managed team of 12

Dramatically increased profit by $65K

Increased benefit by $1M by performing timely risk management

Blue Shield of California, El Dorado Hills CA Jul 2012 – Jun 2013

Business/IT Project Manager/Scrum Master

Projects: Healthcare IT, Facets, Data Management/Governance, Data Warehousing

Environment: Lean Six Sigma project, Budget $1M, Benefit $5M, Managed team of 3

Data Conversion Project from Legacy to FACETS, Budget: $1M, Benefit: $7M

Led business process re-engineering for requirements and test strategy thus increasing the benefit by $700K.

Represented team on the Change Management Committee and managed changes pro-actively thus preventing reduction of the profit margin 95% of the time

Responsible for test strategy and test case management of ETL, data warehouse, applications, data analysis and test case automation. The test strategy efforts that reduced defect percentage from 5% to 0.5%.

Risk Management and mitigation efforts reduced risk to 0%.

Hewlett Packard, Sacramento CA Apr 2012 – Jul 2012

Business Consultant

Projects: DMV Modernization for the Department of Motor Vehicles in Sacramento

Environment: Oracle, MS Access, Mainframe, MySQL, Enterprise Architect, IBM Rational Requisite Pro, Budget $1M

Led efforts for business process re-engineering for requirements thereby decreasing effort by 75%.

Conducted requirements analysis, created use case models, SRS documents and traceability matrices to satisfy 100% of the legacy project business rules.

Itron Inc., Oakland CA Oct 2007 – Jan 2012

Data Program Manager/Solution Lead/Scrum Master

Projects: Utility, Data Warehousing, Data Analytics, Data Management/ Data Governance

Environment: Budget $2M, Managed team of 6

Customization Project for Itron Enterprise Software, Reporting Data Warehouse Project, $5M

Conducted requirements analysis of new enhancements, created use case models and created and maintained design documents so as to satisfy 95% of the customer needs.

Conducted design and code reviews of team members so as to ensure that 100% of the design specifications have been incorporated in the developed product

Built a database infrastructure, implemented technologies and cross-functional custom applications to improve 20% performance.

Drove impressive improvements across the business as a result of IT implementations. Equipped Itron with solutions that accelerated the bidding process on architectural projects by 45%, shortened the sales cycle by 50%, increased cash collections by 35% and saved $1.2M annually.

Credit Suisse, Morrisville, NC Sep 2005- Oct 2007

Senior Data Analyst/ Project Coordinator

Projects: Call Center, Finance, Data Warehousing, Data Analytics, Database, Data Management, Data Governance

Environment: Oracle, MySQL, Informatica, ERWin, UNIX, Clearcase

Customer Service Improvement Project for Data Center, $1M

Leadership in successfully outsourcing the customer care function in a matrix environment (offshore/onshore/domestic) for the Change Management Team, which improved customer service by enabling timely customer-support for critical and non-critical issues.

Demonstrated success by reducing call abandonment from 75% to less than 1% and guaranteeing that all calls are answered after no more than three rings, without increasing call center operating cost and at the same time reducing tickets by 60%.

Administered and monitored 11 databases up to 4 TB in size to ensure 100% availability and optimal performance.

EARLY CAREER

University of North Carolina, Chapel Hill, NC Sep 2003- Sep 2005

Data/Database Solution Architect

Projects: Healthcare, Hospital, Data Warehousing, Data Analytics, Database, Data Management

Environment: Oracle, ERStudio, Erwin, UNIX, IDMS, MVS, RMAN

Hospital Database and Student Database Project

Knowledgebase Marketing, Chapel Hill, NC Mar 1999- July 2001

Senior Data/Database Architect

Projects: Telecommunications, Data Warehousing, Data Analytics, Database, Data Management

Environment: Oracle, Informatica, ERStudio, Erwin, UNIX, IDMS, MVS, RMAN

Telecom Data warehouse Project

TECHNICAL SKILLS

Project Management: Change Management, Risk Management, Business Process Re-engineering, Lean Six Sigma Projects, Agile, Waterfall Methodologies

Project Tools: MS Project, Oracle Project, CA Clarity PPM, Planview, Jira, Treoli, MS Word, Powerpoint, Excel, Visio, Sharepoint, Rational Team Concert

Databases: Oracle 10g/11i RAC and ASM, SQL Server 2005/2008, MySQL 5.5.20

Software Tools: ERwin, ERStudio, Enterprise Architect, Informatica, Rational Architect, Rational Requisite Pro, Mercury TestSuite

Internet Technology Tools: ASP, HTML (Frames & Forms), XML, JavaScript, VB Script, Java

Operating Systems: HP-UX, SUN SOLARIS, AIX, Red Hat Linux and Windows

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