Senior Salesforce Administrator

At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. To do this, we've built a team of dedicated immigration professionals (we call ourselves Porters) who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients with refreshingly clear guidance, uniquely creative strategies, and remarkably responsive service, all with genuine empathy and a personal touch.

Immigration law is very complex and full of constant challenges, but the Ellis Porter team loves what we do, and who we do it with, and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients’ lives and companies.

Our Culture:

We're also immensely proud of (and protective of) our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. And we’ve built a wonderfully diverse team of Porters who reflect the diversity of the clients we serve.

As our team continues to grow, we’ve remained committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your growth as a professional in the legal immigration field.

The Unique Opportunity: Ellis Porter (EP) is entering an exciting phase of growth in our Agile product operations journey. As we continue building internal solutions that scale with us, we are seeking a highly capable Senior Salesforce Administrator to join our team. This is an opportunity to make an immediate and meaningful impact on how our teams use Salesforce-based tools to improve efficiency, visibility, and user satisfaction. You will work closely with the Director of Product Operations and cross-functional stakeholders to optimize and support our Salesforce platform (including Litify and supporting apps). This role is for someone who is proactive, self-motivated, eager to learn, and thrives in a fast-moving, collaborative environment.

Position Summary:

The Senior Salesforce Administrator will play a pivotal role in supporting, optimizing, and innovating our Salesforce platform. This dynamic individual will manage and triage user support, help translate business requirements into scalable Salesforce solutions, and act as a trusted advisor for best practices—helping avoid unnecessary customization and maintain a scalable, efficient Salesforce ecosystem. You’ll stay ahead of new platform releases and capabilities and make recommendations on where EP may be impacted. As we establish our Agile operating rhythms, you will help drive the velocity of delivered work, define and break down project scopes into actionable user stories, and champion innovation across our platform. This role requires strong expertise in Salesforce configuration and best practices, particularly with Flow Builder, as well as a drive to continuously improve and iterate on our platform’s usability and performance.

This position can be fully remote from any U.S. location, or based in either our Troy, MI or Ann Arbor, MI office as an in-person or hybrid role. Please note - although this role can be remote, all work must be performed within the United States.

What you’ll do:

Salesforce Platform Administration

Maintain and help evolve the EP’s Salesforce org, with a focus on optimizing workflows using declarative tools.

Manage user setup, permissions, roles, profiles, and security settings.

Maintain data integrity and quality across Salesforce objects and relationships.

Create and manage reports, dashboards, and data visualizations to support business decisions.

Stakeholder Support, Continuous Improvement, and Learning

Serve as the first tier of support for end-user questions, issue resolution, and guidance on Salesforce usage.

Deliver documentation, training, and live support to promote user adoption and system fluency.

Triage support requests to the appropriate subject-matter experts and/or vendors as appropriate, ensuring requirements are clearly defined and communicated.

Monitor and evaluate Salesforce seasonal releases to assess potential impact and opportunities.

Maintain awareness of Salesforce best practices and industry trends, incorporating them into our internal platform strategy.

Provide recommendations for process improvements and system enhancements.

Agile Product Teamwork

Collaborate with the Innovation Team to execute the product roadmap across the EPICENTER solution, proactively engaging with the project manager to provide key updates and identify risks to progress.

Act as a technical resource to support configuration, testing, change control, and deployment activities between environments.

Participate in sprint planning and Agile delivery rituals, contributing as a high-velocity implementer of user stories and technical tasks.

Assist in breaking down feature requests into actionable user stories and accurately estimating the level of effort to complete them.

Proactively tests newly built features to ensure alignment with business goals, product best practices, and general quality control; can succinctly document bugs or feedback to technical resources for speedy resolution.

Analyze support trends and help proactively identify areas for optimization or automation.

What skills and experience you’ll bring:

Bachelor’s degree in related field (e.g., Computer Science, Business Administration, Information Technology).

4+ years of hands-on Salesforce administration experience, preferably in a high-growth, Agile environment.

Salesforce Administrator Certification, or the ability to acquire it within 3 months of hire date.

Strong command of Salesforce Flow Builder, validation rules, formulas, and declarative automation tools.

Familiarity with configuring the Salesforce security model, data management, and system integration concepts.

Excellent organizational & problem-solving skills, attention to detail, and ability to prioritize in a dynamic environment.

Strong verbal and written communication skills; ability to translate technical solutions into plain language for end users as well as engage and collaborate with project team members.

High level of self-motivation and ability to work independently as well as in a team environment.

Passion for learning and staying up to date with evolving Salesforce capabilities while enabling teammates to grow in their Salesforce knowledge.

Other preferred skills include:

Additional Salesforce certifications (Platform App Builder, Experience Cloud Consultant, or Process Automation Accreditation are a plus, but others welcome).

Experience with Litify (legal case management in Salesforce), Accounting Seed, and/or Formstack.

Familiarity with Agile development practices and tools (Jira, Azure DevOps, e.g.) and working in a cross-functional product environment.

Background in professional services, legal operations, and/or immigration.

What we'll provide:

An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission.

An opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships.

Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences.

People-centered workplace policies and flexible work schedules, including remote work opportunities.

Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy.

Casual attire and lots of free food and regular opportunities for exposure to international cuisine and culture.

Does this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team!

Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

NON-SOLICITATION STATEMENT: No agencies please. Ellis Porter (EP) recruits candidates exclusively utilizing our internal Talent Acquisition team. EP does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between EP and Agency describing the services and specific job openings (“Agreement”). EP may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contacts with any person within EP is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any employees of EP with recruiting inquiries or resumes.