Desktop Support Engineer

Job Description

Position Title: Desktop Support Engineer

About us/Who we are:

We are a rapidly growing, vision-driven, and values-oriented facilities maintenance company delivering world-class services to clients nationwide. This position is a terrific opportunity for success-minded professionals who desire to be a part of a winning team in a fun, fast-paced culture. Learn more about our company at

Purpose and Impact:

We are seeking a skilled and customer-focused Desktop Support Engineer to join our team. The ideal candidate will have strong technical expertise and a passion for solving technical issues. This role involves providing desktop support to end-users, troubleshooting hardware and software problems, and ensuring seamless IT operations. The candidate should be proficient with desktop troubleshooting tools and have excellent communication skills to assist users of varying technical levels.

What You’ll Do:

Provide hands-on technical support for desktops, laptops, printers, A/V equipment, scanners and related peripherals

Troubleshoot and resolve hardware, software, and network-related issues.

Install, configure and maintain operating systems, applications and IT-related equipment

Support end-users with software applications, including operating systems, Microsoft Office, and other business applications.

Setup and manage user accounts, access permissions and security settings across Microsoft Entra and related platforms.

Document technical issues and resolutions in the ticketing system.

Work with cross-functional teams to support business applications and IT-related initiatives.

Monitor and maintain IT infrastructure, including servers, networks and workstations

Assist with IT projects, including system upgrades, cloud migrations and infrastructure improvements

Provide guidance and training to end-users on IT best practices and security policies.

We will look for candidates who demonstrate:

Customer service excellence

A results-driven, “how might we?” attitude and you get the work done. You like to take the initiative and pursue opportunities beyond expectations.

A sense of urgency and efficiency.

Strong attention to detail.

An ability to prioritize work and succeed under deadlines.

A solution-focused mindset.

Great teamwork skills: you have a low ego, provide, and receive feedback well, and expect open, direct communication. You are committed to raising the bar for the whole team.

Alignment with and commitment to living our Vision, Mission, and Values.

What you must have (Requirements and Qualifications):

Previous experience as a Desktop Support, IT Support Specialist, or similar role.

Strong knowledge of Windows Operating systems including Windows 10 & 11.

Familiarity with remote desktop support tools (e.g., TeamViewer, Remote Desktop, N-ABLE).

Experience with Microsoft 365 and Azure, including Microsoft Intune, Defender and Office 365.

Solid understanding of networking principles and equipment (TCP/IP, DNS, DHCP).

Excellent analytical, verbal and written communication skills.

Ability to adapt easily, prioritize tasks, follow through and resolve issues in a fast-paced, team-oriented environment while maintaining excellent customer service.

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.

Work environment:

The position works in a professional office environment

Location: Denver, NC

Job Type: Full-time, non-exempt

Benefits:

Health insurance, short and long-term disability insurance, life, accident, critical illness, hospital indemnity, vision, dental insurance, paid time off accrual, Employee Assistance Program, and 401K with company match.

Application Instructions: To apply, complete and submit the position application, attaching your resume and a cover letter outlining your qualifications and experience. Your application will be personally reviewed by a Talent Acquisition team member and you may expect to hear back from us on next steps should there be a good fit.

Lakeside Project Solutions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Lakeside Project Solutions. Please contact an HR Representative at Lakeside Project Solutions should you need assistance completing this application or to otherwise participate in the application process.

Full-time