Desktop Support Specialist

We are seeking a Desktop Support Specialist to join a collaborative support team providing professional and client-focused technical services in an enterprise environment. This is a fully onsite, contract opportunity.

This role supports end users across Windows and Mac OS platforms, with a focus on desktop support, technology maintenance, and A/V systems. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a proactive, service-oriented mindset.

Key Responsibilities:

• Provide end-user support for software, hardware, and network issues on Windows 10/11 and Mac OS systems

• Support users both onsite and remotely in a courteous, efficient, and professional manner

• Deploy, configure, and maintain workstations, laptops, and peripherals

• Deliver and set up new or updated equipment; document asset inventory and related updates

• Respond to A/V equipment issues in instructional and meeting spaces, including projectors, control systems, microphones, and speakers

• Execute preventive maintenance and emergency repairs for classroom technologies

• Assist with installing and upgrading classroom technology as needed

• Provide guidance to faculty, staff, and students on the proper use of computing and instructional equipment

• Collaborate with other support teams and escalate issues as necessary

• Communicate, track, and report system outages and technology incidents

• Lead or contribute to complex technical projects, system rollouts, and process improvements

• Participate in on-call rotations or flexible work schedules, including occasional evenings or weekends

Required Skills and Experience:

• Minimum of 2 years of experience supporting desktops in a Windows and/or Mac OS networked environment

• Hands-on experience with Windows 10 or Windows 11 support

• Experience using ServiceNow or a similar ITSM/ticketing system

• Proficiency with Outlook, Exchange, and Office 365 applications

• Familiarity with audio/visual equipment in meeting or event environments

• Strong troubleshooting and documentation skills

• Ability to work well in a team setting and independently with minimal supervision

• Organized, detail-oriented approach to tracking tasks and equipment

• Commitment to delivering exceptional customer service in a technical support capacity