Help Desk Technical Support

Job Description

Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

We are seeking a customer-centric and technically proficient Level I Help Desk Technician to join our growing team. As the first point of contact for our customers, youll play a crucial role in providing exceptional technical support and ensuring smooth operations.

Why Join Our Team?

Growth Opportunities: We invest in your professional development.

Positive Work Environment: Supportive colleagues and a collaborative culture.

Impact: Make a difference by helping users overcome technical challenges.

Above-Average Compensation: Performance incentives, competitive salary and benefits package.Responsibilities

Professional Customer Support: Answer incoming calls, emails, and manage ticket queries from end-users with technical issues.

Ticket Management: Prioritize and manage help desk tickets efficiently.

Troubleshoot: Diagnose and resolve basic technical problems related to hardware, software, and network connectivity.

Documentation: Maintain accurate records of incidents, resolutions, and user interactions in the service desk ticketing system.

Escalation: Properly escalate unresolved queries to the next level of support.

Collaboration and Knowledge Sharing: Work with team to determine best solutions for customers and turn knowledge into helpful articles to assist both customers and the team.

Operational Documentation: Develop and update operational processes and procedure documentation.Qualifications:

Technical Aptitude: Strong familiarity with Windows operating systems, troubleshooting czar, good hardware, and software understanding. Good working knowledge of networking, firewalls, switches, routers, M365 environment, Active Directory, and Azure/Entra.

Customer Service Skills: Excellent communication and problem-solving abilities.

Adaptability: Willingness to learn and adapt to new technologies.

Team Player: Collaborate effectively with colleagues and other support tiers.

Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Full-time