IT Service Supervisor

The Service Supervisor, IT at Cedar Point oversees IT operations, including project management, service delivery, and continuity.

Manage and mentor support staff, handle hiring, performance evaluations, and scheduling based on park needs.

Supervise service desk functions, ensure service level agreements are met, and analyze metrics to improve performance.

Coordinate incident resolution, promote excellent customer service, and communicate effectively with users.

Maintain technical expertise in network, hardware, OS, and applications, and manage equipment lifecycle and inventory.

Identify recurring issues, develop permanent solutions, and improve system reliability and efficiency.

Serve as an on-call support contact, providing advanced technical assistance.

Qualifications include a degree in IT or related field, 4-6 years support experience, 1-2 years supervisory experience, and familiarity with ITIL and A+ certifications.