IT Service Coordinator (MSP) (Reynoldsburg)

Are you ready to take the next step in your career with a company that values teamwork, fosters a friendly and welcoming culture, and offers ample opportunities for growth?

At Keytel Systems, we take pride in delivering innovative, top-tier outsourced IT services to our clients while cultivating an efficient, empowered, and supportive work environment for our team. We are currently seeking a Service Coordinator to join our intentionally collaborative team. In this role, you’ll help schedule and coordinate service delivery with maximum efficiency—playing a key part in our continued success. If you’re organized, proactive, and excited to help drive the day-to-day operations of a thriving company, we’d love for you to join our team. This is an on-site opportunity in Reynoldsburg, OH.

We'll Provide:

A collaborative work environment upheld by strong company core values

$20-23/hr based upon experience

Retirement plan, paid time off, and health insurance benefits

What You'll Do:

Coordinate team operations to ensure service delivery meets SLAs, resources are used effectively, and synergy is fostered in a friendly, efficient work environment

Drive end-user requests to completion by identifying and prioritizing needs, ensuring timely resolution, and maintaining accurate records

Manage service workflows, including ticket creation, escalations, resource scheduling, service boards, and ConnectWise calendar appointments

Communicate proactively with clients regarding upcoming changes, incident updates, and post-resolution satisfaction to ensure transparency and trust

Schedule and coordinate the delivery of equipment and software installations to align with project timelines and client expectations

Skills You'll Need:

2+ years of experience in a dispatcher, service coordinator, or similar role

Understanding of IT concepts or a strong willingness to learn required - previous experience in an IT environment preferred

Able to effectively communicate with both technical staff and non-technical end users

Demonstrated reliability, self-motivation, strong organizational and documentation skills to drive team tasks to completion

Excellent interpersonal skills, a positive attitude, and the ability to adapt quickly to shifting priorities—flexibility is essential in our fast-paced, service-oriented environment

Strong commitment to delivering top-tier customer service under pressure

Proven leadership qualities, team-oriented mindset, and a deep respect for our clients, colleagues, and company mission

Ready to Apply?

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