Information Technology Manager

Schedule: Full-time

About the Division

The Information Systems Division (ISD) provides for the diverse technology needs of the department and Ohio’s aging network, supporting 25,000+ system users. Today’s approach to healthy aging is more holistic and connected than ever before. This means that our aging services platforms need to support a greater connected ecosystem where information and interoperability are essential for long-term success, person-centered care, and quality outcomes. Comprehensive platforms must connect the ecosystem to ensure that every part of the solution works together to create a positive, seamless experience, reducing manual work and advancing data analytics.

ISD’s objectives are:

Partner of Choice

Be an engaged and committed partner in defining, procuring, building, delivering, and managing aligned systems of support

Organizational Efficiency

Enable efficient functional capabilities through automation, mobile and collaborative toolsets, and user experience

Innovation

Continuously identify and incubate innovative solutions to contribute to the achievement of ODA's goals and advance ODA's mission.

Controls and Compliance

Model with standards, laws, regulations, policies, rules, and guidelines where feasible

Information Intelligence Proficiency Provide high-quality data integration and advanced analytics to enable better-informed decisions, problem-solving, and risk analysis.

ISD’s team members strive to master these personal attributes:

Listening, verbal, and written communication skills with the ability to translate information into understandable terms to a variety of audiences.

Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal, and business skills; able to recognize and address areas needing improvement.

Motivated and competent to contribute appropriate time and effort to work needing attention.

Attentive to detail with focus on accurate and timely results.

Organized and able to prioritize tasks, responding effectively to competing needs.

About the Role

The information Technology Manager role will lead the IT Help Desk and infrastructure team's strategic and operational planning to ensure efficient and secure IT operations.

This role will:

Oversee the IT Help Desk and infrastructure team's strategic and operational planning, fostering innovation, project management, and resource optimation.

Analyze technology needs, develop and implement hardware/software solutions, conduct testing, and ensure ongoing system operations.

Schedule work assignments, set priorities, and direct the work of subordinate employees to maintain efficient operations.

Monitor and administer IT security, network, server, and endpoint activity, investigating and resolving system alerts and potential threats.

Respond to system alerts, fine-tune security event rules, escalate issues, and enhance service efficiency through process improvements and staff training.

To be successful, the ideal candidate will have:

Extensive IT Help Desk and Infrastructure Expertise

Proven Leadership & Project Management

Strong background in Security & Threat Analysis

Experience in Systems Administration & Maintenance

Proven ability in Process Improvement & Customer Service

For more in-depth job duties, please click here to view the position description.

8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose.

-Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 18 mos. exp. in performing project management functions as defined in series purpose.

-Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project;12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology