Sales Performance Auditor

Job Description

True Immigration Advocate is seeking a detail-oriented, assertive, and honest Sales Performance Auditor to monitor, assess, and ensure sales agents are meeting expectations and following company SLAs (Service Level Agreements). This role requires someone who is not afraid to hold the team accountable and provide direct, unbiased feedback.

Responsibilities:

Review daily/weekly sales reports and call logs

Monitor SLA compliance and verify that agents are meeting response time, follow-up, and quality benchmarks

Provide independent assessments of agent performance

Flag any inconsistencies, gaps, or violations in process

Report directly to management with clear, honest updates—no sugar coating

Recommend areas for improvement and corrective actions

Help track commission eligibility and productivity accuracy

Requirements:

Experience in sales auditing, performance analysis, or operations quality control

Ability to work independently with minimal supervision

Strong attention to detail and high standards for accountability

Excellent written and verbal communication

Comfortable giving constructive feedback—even when it’s tough

[Optional] Familiarity with HubSpot, Salesforce, or your current CRM platform