Director of Technical Services

Description:

Hiring a hands-on collaborative Leader for our Technical Services, Information Technology, and Audio-Visual teams! If you want a fun team-oriented culture, a stable job environment, and epic benefits, check this one out!

Reports to: Assistant Executive Director

Team size: 3 direct reports (AV Production Manager, IT Specialist, IT Support Technician) - the AV Production team has 24 employees.

Top 3 must haves: Collaborative - multiple people on several projects simultaneously, Leadership qualities, Technical Skills and Experience. Wish list includes purchasing capital projects for IT and AV equipment.

Summary:

Key leadership role responsible for overseeing the efficient and effective functioning of the Information Technologies (IT) and audio-visual departments. This position provides leadership, strategy, and coordinates technical services to support the diverse needs of events, the building, and staff. Play a crucial role in ensuring the smooth operation of technology infrastructure and systems, delivering exceptional customer service, and leading a team of technical experts.

Day to Day:

Provides overall leadership and guidance to the Audio-Visual and Information Technology teams, ensuring the delivery of high-quality technical services to all events and stakeholders.

Oversees management of Technical Services department staff including; employment decisions, managing performance, and development and training.

Develops and leads strategic team initiatives and goals to support company key performance objectives.

Coordinates with event planners, potential clients, and stakeholders to understand their needs and provide tailored audio-visual and IT related solutions.

Manages Information Technology contractors, vendors, and contracts.

Ensures the availability and reliability of technology systems, such as internet connectivity, telecommunications, and digital signage.

Oversees the Audio-Visual and IT departments budgeting, purchasing, and capital planning.

Researches and recommends software and hardware solutions to improve business processes.

Manages Boise Centre's phone system and ISP contract.

Manages and maintains audio visual infrastructure lighting, audio, digital signage, and advanced technology.

Repairs and recovers hardware or software failures and coordinates with impacted users.

Stays up to date with emerging technologies and industry trends to recommend innovative solutions and improvements for Boise Centre's technical services.

Actively participates in professional organizations and engages in continuous learning through company, department, and safety training programs.

Performs a variety of related tasks and duties as assigned.

Requirements:

EXPERIENCE

Bachelor's degree in information technology or related field, or equivalent experience

5 years of management related work experience

2 years' experience in live event audio visual

SKILLS/ABILITY

In-depth knowledge of audio-visual technologies, IT infrastructure, and systems administration

Strong project management skills, with the ability to handle multiple priorities and deadlines simultaneously

Advanced computer skills and the ability to learn new software

Familiarity with industry standards and regulations related to information security and data privacy

Financial acumen with knowledge of budgeting practices and financial statements.

Strategic organizational leadership skills to direct and align resources, people, and tasks to key objectives.

Advanced leadership skills with the ability to lead and motivate employees, provide constructive feedback, and hold team members accountable to department and organizational objectives.

Advanced written and verbal communication skills, with the ability to convey and document complex information clearly and effectively to both internal and external stakeholders.

Critical thinking and decision-making skills to evaluate complex situations and strategically determine department and organizational objectives, goals, and vision.

Customer service skills to provide respectful, prompt, and attentive support to both internal and external customers, and escalate issues appropriately.

Collaboration skills to work effectively with teams, share knowledge, receive feedback and direction, support colleagues, and be an accountable team member.

Advanced Communication skills to interact professionally and positively using established communication methods.

Advanced Time management skills to handle multiple priorities and meet deadlines in a fast-paced and high-volume environment while maintaining regular and reliable work attendance at scheduled time onsite.

Adaptability and problem-solving skills to adjust quickly to changes in workloads, tasks, and circumstances.

Professional conduct and the ability to follow workplace safety and organizational policies and procedures.

Present a professional appearance by following established grooming and uniform standards.

Ability to read, understand, and execute detailed written and verbal instructions.

PHYSICAL REQUIREMENTS

Involves sitting, using hands to handle or feel, reaching with hands and arms, talking and hearing

Frequent standing and walking for long periods of time

Frequent bending, stooping, kneeling, and twisting

Frequent reaching and use of ladders, stools, and stairs

Frequent lifting, pushing and pulling up to 50 pounds

Exposure to moderate noise levels

Ability to work outside of normal business hours

Ability to work long hours, weekends, evenings, and holidays (occasionally happens, it's a well ran ship!)

To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation.

PI496e2267eb1a-9736

Permanent