Account / Machine Technical Service Support

Job Summary:

This essential role as an Account/Machine Technical Service Support is responsible for managing current business and relationships as well as to develop plans and strategies for sales growth with the Director of Product Marketing. You will report to the Director of Product Marketing â East Coast, South Carolina, Ft. Mill Operations. The role is critical in ensuring our continued success in the Press Equipment, Hand Held Tools, Auto Feed Riveting Systems and Accessories to include Robotic Interface Products/Solutions.

Job Responsibilities (including but not limited to):

• The ideal candidate would have Capital Equipment Sales Experience to include Manufacturing Production and Technical Service experience. Candidate expectations would be to generate sustainable leveraging a strong mechanical engineering / machinery knowledge and Fastener/Hardware Component industry experience base.

• Require Process management from customer engagement, engineering projects, install (Equipment, Hand Tools etc..), initial ramp to production and responding to issues and escalations

• Coordinate with various departments to resolve (or related Component issues) problems and meet customersâ needs in development and production to win customer satisfaction and both re-orders and new orders

• Drive demand creation and fulfillment, including demand forecast and order fulfillment

• Perform manufacturing reviews and cost analyses to help customers drive production efficiencies and cost down projects leveraging cost-effective solutions and Component and Insertion technologies

• Develop all levels of customer relationships to leverage influencing and leadership skills to secure Customer support to partner with Ryzen's Client fastening and component solutions

• Foster one-team spirit and influence cross-functional teams in different time zones and locations

• Duties, responsibilities and activities may change at any time with or without notice by management

Skills/Knowledge Required:

• Experience in Press Equipment and Hand-Held Installation tooling, Self-Clinch fasteners, Rivets, Rivet-Nuts and Screws

• Sheet Metal Fabrication Industry experience

• Comprehensive knowledge of Fasteners and applications in Sheet Metal Gauges, Grip Ranges and Clamp Forces required

• Self-motivated and detail-oriented; capable of prioritizing and multi-tasking in a fast-paced environment

• Ability to work both independently and as a team player

• Proficient with MS Office Suite (Word, Outlook, Excel, PowerPoint, etc.)

Experience/Education Required:

• Bachelor's degree or above in Mechanical and Electrical Engineering or similar engineering disciplines

• Minimum 12+ years of experiences in Capital Equipment Sales and Service, Account Management and Mechanical Engineering

• Thorough knowledge of Fastening Installation Systems /technology (Self-Clinch Press Machines, XYZ Robotic Tables, Hand Tools Riveting, Rivet-Nut, Screws and Semi Auto Feed Riveting machines), process, and operations expertise and experience working with Sheet Metal Fabrication/Assembly process integration and customer management

• Excellent communication; capable of articulating complex concepts and solutions

• Ability to travel (international and domestic) up to 40% in a year

Salary Range: $75k - $90k per year Depending On Experience