Patient Service Representative I

About CLS Health

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!

We are Looking for:

We are looking for a professional and courteous Patient Service Representative I to join our team. As the first point of contact for our patients, you will be responsible for providing excellent customer service, coordinating financial responsibilities, and ensuring that our patients have a positive experience when they visit our facility.

Responsibilities:

Greet patients and visitors in a friendly and welcoming manner

Verify patient information, including insurance coverage and personal information

Collect co-pays and other fees from patients at the time of service

Ensure the referrals are in the patient's chart before the patient comes in

Maintain patient records and ensure that they are accurate and up to date

Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation

Handle patient complaints and resolve issues in a professional manner

Perform other administrative tasks as needed

Travel 2 days to Woodlands clinic and 3 days to Huntsville clinic.

Benefits:

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Requirements

High school diploma or equivalent

Experience in a medical office or customer service environment preferred

Excellent communication and interpersonal skills

Ability to multitask and prioritize effectively

Strong attention to detail and accuracy

Proficiency in Microsoft Office and other computer applications

Knowledge of medical terminology and insurance billing preferred