Desktop Support Engineer

Seeking a Desktop Support Engineer for an on site position located in Columbia, SC. Long term contract (Minimum of 12 months).

What You Will Do In This Role:

Responsible for configuring, installing, and maintaining desktop software and hardware.

Monitors/updates dispatch system and works incoming tickets as assigned.

Provides troubleshooting, technical support and development of end-user guidelines.

Configures, installs, monitors, and maintains IT users’ workstation software and hardware.

Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.

Ensures proper configuration and adherence to security configurations and settings.

Tests, troubleshoots, maintains, modifies, validates and documents application packages.

Documents configurations and standards so that colleagues can reference similar issues and improve resolution time.

May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.

Required Skills:

Customer facing, hands on technical troubleshooting of hardware and software.

Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.

Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements

Required Experience:

2 years of technical operations support experience. Required Licenses and Certificates: A+ Certification

Required Education:

Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.