Desktop Support Analyst

Job Description

We are looking for a dedicated Desktop Support Analyst to join our team in Sonoma, California. This is a Contract-to-permanent position, ideal for someone who thrives in a mission-driven, non-profit environment. The Desktop Support Candidate will play a key role in supporting the IT needs of our staff and students, ensuring smooth day-to-day operations across various departments. The Desktop Support role in an onsite position.

Responsibilities:

• The Desktop Support Candidate will provide technical support for staff and students, addressing hardware, software, and network issues in a timely manner.

• Manage and maintain Active Directory accounts, ensuring proper access levels and security protocols.

• Assist with the setup and configuration of IT equipment, including laptops, desktops, and mobile devices.

• Support applications such as Outlook, Google Suite, Salesforce, and SharePoint, offering guidance and troubleshooting as needed.

• Collaborate with various departments to address unique IT requirements, including residential, educational, and clinical settings.

• Perform basic physical IT tasks, such as moving desks and setting up workstations to accommodate office changes.

• Act as the primary point of contact for IT-related inquiries, providing excellent customer service and fostering a patient, kind approach.

• Train staff and students on the use of IT systems, ensuring they are comfortable navigating essential tools.

• Assist with onboarding processes, including Livescan, TB testing, and other compliance-related tasks.

• Contribute to the implementation of a future ticketing system to streamline IT support operations.• Minimum of 3 years of experience in desktop support or a similar role.

• Proficiency in Active Directory, including account management and security settings.

• Familiarity with Google Suite, Outlook, and general IT applications.

• Experience working in school or healthcare environments is preferred but not required.

• Ability to troubleshoot and support a variety of hardware and software, including Apple and Dell devices.

• General knowledge of Salesforce and SharePoint, with the ability to learn and assist as needed.

• Strong interpersonal skills with a focus on customer service and teamwork.

• Ability to adapt quickly to a dynamic environment and take initiative in solving problems.