Information Technology Specialist

CEM Corporation is a leading global provider of solutions for critical laboratory application in analytical laboratory, chemical synthesis, biotechnology, environmental testing, and food processing markets. As a worldwide leader in laboratory instrumentation and chemical solutions, the company was founded in 1978 and has nearly 200 patents and over 10 R&D 100 awards for its microwave-based products. CEMs headquarters is located in Matthews, NC and operates subsidiaries in the United Kingdom, France, Germany, Ireland, Italy, Japan, and Singapore.

CEM Corporation (Matthews, NC) is seeking a highly motivated and skilled Information Technology Specialist to provide end-user support, system administration, and technical consulting across a wide range of Microsoft and network technologies. This role is ideal for a natural problem-solver who thrives in any environment and is passionate about delivering high-quality IT services.

Key Responsibilities:

Deliver IT support services and administration of Microsoft-related technologies, including Office 365, Hyper-V, Windows Server, Active Directory, Teams, Antivirus, and Cisco VoIP.

Provide technical support at the network level, including LAN/WAN connectivity, VPN, and network security.

Support and troubleshooting line-of-business applications across various client environments.

Assist with installation and configuration of computer hardware including monitors, docking stations, peripherals, and phones.

Maintain and update technical documentation, processes, and procedures.

Offer consulting services including system reviews and recommendations for improvements.

Provide support for printing systems and general hardware/software troubleshooting.

Communicate with vendors to resolve service and equipment issues.

Qualifications:

Bachelor’s degree in Computer Science or related fields, or an associate degree with 2+ years of relevant experience

Professional IT certifications such as A+, Cisco CCNA, Microsoft MCP, MCSA, or MCSE are preferred.

Experience with Cisco VoIP phone systems and switch administration

Familiarity with Microsoft Copilot, Dynamics 365 Finance & Operations (D365 F&O), and Power BI

ShareFile Administration Experience

Proficiency with Microsoft 365 (O365), Teams, Sophos Security Suite, Windows 10/11, Windows Server, and Mac OS.

Experience with ITSM platforms and service desk ticketing systems

Knowledge of VOIP phones, network switches, and VPN setup/support

Strong problem-solving skills and ability to learn new technologies independently

Excellent interpersonal skills, including active listening, customer service, and verbal/written communication

Ability to work independently and prioritize multiple tasks in a dynamic environment

Understanding of IT support tools and the delivery of key IT services

Experience documenting technical procedures and sharing knowledge across teams

CEM Corporation is an Equal Opportunity employer, including veterans and individuals with disabilities.