Desktop Support

Position: Desktop Support Technician

Compensation: $21 - $24/hour, depending on experience

Location: McAlester, Oklahoma

Inceed has partnered with a great company to help find a skilledDesktop Support Technician to join their team!

Key Responsibilities & Duties:

Configure and install workstations and laptops

Identify and troubleshoot network, hardware, and software issues

Apply patches and update operating systems

Maintain performance levels to meet customer expectations

Serve as escalation point for technical issues

Document and resolve issues in ticketing system

Install and troubleshoot peripheral devices

Provide excellent customer service and support

Required Qualifications & Experience:

24 credit hours in computer science or related field

Two years of IT technical support experience

Strong troubleshooting skills

Job-related certifications

Excellent customer service skills

Nice to Have Skills & Experience:

Experience with ServiceNow

Networking experience

Mobile device support

Experience in a healthcare environment

Perks & Benefits:

3 different medical health insurance plans, dental, and vision insurance

Voluntary and Long-term disability insurance

Paid time off, 401k, and holiday pay

Weekly direct deposit or pay card deposit

Other Information:

Virtual interview process

Team-oriented culture

Travel up to 50% of the work week

Collaborative work environment

If you are interested in learning more about theDesktop Support Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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