Desktop Support Technician L3 ZA

We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.

To be successful as a desktop support technician, you should be highly skilled in the fitting and upkeep of computers and their networks. A remarkable desktop support technician will gauge the computer proficiency of every individual, and then proceed to tailor their services in a suitable manner.

In this role, you will have the opportunity to:

Install, configure, deploy, and maintain PC hardware, MS operating systems and software.

Provide phone, e-mail/instant messaging, and hands-on support to associates mainly in South Africa but also in other remote locations if required. Maintain records of incidents and request in ticketing systems.

Troubleshoot incidents with computer systems, including hardware and software, messaging, network, printers, telephony, peripheral equipment, and accessories; make repairs and corrections where necessary.

Provide support for global and local applications, participate in application deployment, testing and validation. Participate also in local, regional, and global projects and process improvement activities, occasionally leading them.

Work with infrastructure support teams and external contractors to install, configure, and deploy servers, network hardware and other infrastructure equipment. Provide hands-on support when required.

Management of Physical Access control to the premises, Adding and removing of associates, creation of access cards, liaising with HR of all OpCo’s to ensure access is correct.

Requirements

Proven work experience as Desktop Support Engineer or Support Technician.

Completion of CompTIA certifications – e.g. A+, Network+, etc.

Knowledge of popular operating systems, software applications, and remote connection systems: Office 365, SharePoint Expert, Application development, MS Power Platform, Scripting knowledge, etc.

Experience Manufacturing R&D Commercial environments.

Good written and verbal communication skills.

Location: Halfway House, Johannesburg, South Africa.