Customer Service - Donor Support Technician

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Job Description

Main Responsibilities

1. Prepares the autopheresis machine for the pheresis process.

2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

3. Disconnects the donor when the process is complete.

4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

7. Alerts Group Leader or Supervisor of donor flow issues.

8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.

10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

11. Maintains confidentiality of all personnel, donor and center information.

12. May be cross-trained in other areas to meet the needs of the business.

13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

14. Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

Ability to understand, remember and apply oral and/or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

**Our Benefits**

For more information on CSL Plasma benefits visit .

**About CSL Plasma**

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .

**We want CSL to reflect the world around us**

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.

**Do work that matters at CSL Plasma!**

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CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.