Customer Service Representative

Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parker’s core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented).

JOB RESPONSIBILITIES

Work at customer service counter assisting contractors and retail customers with orders in person and over the phone.

Enter and process orders in P21.

Convert quotes to orders as needed.

Allocate backordered material to orders as it arrives and communicate with salesperson/coordinator.

Check pricing (all levels) and stock availability.

Check order status for customers.

Contact customers when orders are complete.

Type RMAs as needed.

Schedule orders for delivery and communicate with Dispatch.

Serve as back-up to the front desk to direct incoming calls to appropriate person/ department.

Answer install and product maintenance related questions.

Assist customers to resolve any issues and/or concerns.

Manage open orders and required dates.

Maintain excellent relationships with customers.

Maintain appearance of the customer service area and counter.

Additional duties as assigned by manager.

SKILLS & ABILITIES

Working knowledge of computers and the following programs: Microsoft Word, Excel, Outlook and P21.

Excellent customer service and communication skills.

Product knowledge, including installation and maintenance details.

General knowledge of all departments and points of contact for each.

Ability to multi task, remain composed and work effectively, even under pressure.

Basic math skills, including the ability to calculate square footage.

Ability to occasionally lift and/or move up to 25 pounds.

Frequently required to sit for long periods of time throughout the day (up to 8 hours).

EDUCATION & TRAINING

High school diploma or equivalent

Previous experience in a fast paced office environment and/ or a customer service role a plus.

Product knowledge, including installation and maintenance related details.

P21 and Microsoft Office.

Techniques for dealing with upset customers and potentially tense situations effectively.

WE OFFER

Medical

Dental

Vision

401(k) with company match

Company paid life insurance, short-term disability & long-term disability

Generous paid time off

Employee discounts

Volunteer time off

We are an equal opportunity employer.