Support Technician

Job Description

LOOKING TO JOIN OUR WINNING TEAM?

Primary Function:

Provide technical software, hardware, and network problem resolution to clients. Our Support Technicians receive and responds to customer inquiries and requests for technical assistance via our unique management system.

Qualified candidate must have great customer service skills and able to work with wide range of personalities. This position requires the candidate to provide phone support and to travel around to various clients. The candidate must have great communication skills, over the phone or otherwise. Must be able to effectively perform root cause analysis, troubleshoot a wide variety of issues and document resolution methods when necessary.

The candidate chosen for this position will be required to participate in rotating 24/7 on-call schedule to handle customer issues reported after business hours.

Hybrid work environment (3 days in office/ 2 days remote) available after initial 90-day probationary period.

Minimum Qualifications:

• Must have a MINIMUM of 2 years of professional consulting support experience. Must have demonstrated strong performance in previous roles, with increasing levels of responsibility and independence. Distinctive problem solving and analytical skills.

• Must have the ability to take ownership until the problem is resolved. Candidate needs to be customer service focused, eager to expand knowledge, take on new challenges, and be a self-starter. The candidate will be expected to work independently with minimal supervision.

• Advanced knowledge of and troubleshooting skills with Windows desktop and server operating systems, Active Directory, Microsoft Office Suite and Microsoft 365 is an absolute must-have.

• Experience with various utilities such as anti-virus, disk replication, and disk partitioning software.

• Experience with troubleshooting network related issues.

• Good oral and written communication skills with an ability to write reports, business correspondence, and procedure manuals and effectively present information and respond to question from groups both inside and outside of the department.

Required Skills:

• Windows 10/11 Pro troubleshooting (DHCP issues, printer issues, file share permissions, Virus removal)

• Windows 2016/2019/2022 Server

• Virtualization VMWare / Hyper-V

• Active Directory/Group Policy

• Microsoft Office 2019 and Microsoft 365 applications

• Small-Medium Business Applications

• Enterprise level Antivirus and Backup Solutions (ESET, Emsisoft, Symantec, AVG, Sophos)

• Local Area Network (LAN)

• TCP/IP

• Network Attached Storage (NAS)

• Firewall/routers

• Virtual Private Network (VPN)

• Cisco Routing and Networking

• Wireless/Remote Access

• Network printers

Responsibilities Include:

• Network Discovery, Assessments, and Written Analysis

• Setup, configuration, and maintenance of Windows Servers

• Implementation of Hosted Exchange E-mail services

• Support Windows Servers & Active Directory

• Physical to Virtual Migrations, support, and maintenance

• Setup, configuration, and maintenance of Local Area Networks

• Configuration of Firewalls/Routers

• Troubleshoot LAN/WAN connectivity issues

• Troubleshoot internet connectivity problems

• Virus and spyware detection and removal

• Desktop support for multiple users in multiple locations

• Install and set up network printers

• Outlook and E-mails

• Microsoft Office Suite

Not Required but Preferred Skills:

• Linux Operating Systems

• Associate / Bachelor Degree

• Certifications

Physical Demands and Work Environment:

Physical Demands: While performing the duties of this job, the employee is occasionally required to walk, stand/sit; use hands to finger, handle or feel objects or controls; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision and the ability to adjust focus.

Salary:

Position will be Salary / Negotiable based on experience

Only local candidates will be considered as no relocation or per diem is available.

Candidates must be able to successfully pass a background check and drug screen.Company Description

AhelioTech's goal has always been to make outsourcing IT support services easy and affordable for small and medium size businesses. Since 2006, AhelioTech has helped hundreds of companies optimize the value they receive from technology resources.

We have a team of full-time employees who have the business and technical experience it takes to help you accomplish your goals. We aren't just a technology company, we're expert IT consultants. This means we not only help solve technology problems, we assess our clients' business environments and IT needs in order to propose optimized solutions. We use a flexible and simple consultative approach that will allow you to make an informed decision on the right solution for your specific situation.

AhelioTech helps growing businesses identify, evaluate, and implement solutions that use new and existing technology & resources that improve operational efficiency and increase revenue. Our focus is on your success and the value that our solutions provide, allowing you to focus on your business and customers.

AhelioTech commits to provide affordable technology products and services without compromising quality to meet your unique technology requirements. We have been building a company that is healthy, well positioned in the market and continually poises long-term goals with effective short-term performance.

Built upon a foundation of trust, AhelioTech clients believe they are appreciated through our honest and consistent effort to outperform our competition...at all levels.

Some of our areas of expertise include:

Network Development & Management

VoIP Telephone Systems

Network Virtualization

Local 24/7 Support

Data/Database Development Services

Disaster Recovery and Business Continuity Solutions

Telephone & Internet Solutions

Server Solutions

PC & Network Managed Services

Cloud Computing

Remote Access Solutions

Website Development & Management

VPN Access

Email & Web Hosting