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SalesForce Business Analyst

Sandoval Recruiting Services
Nashville, TN
90,000 +
February 16, 2021

Posted By Premium Recruiter


Primary focus is Service Cloud, but the Analyst may also work with Marketing Cloud, Pardot, Commerce Cloud, and Five9

Serve as the liaison between the internal and external customers and the technical teams

Build strong relationships with business users and stakeholders that use Salesforce

Develop a deep understanding of business processes and strategy through collaboration and regular engagement with key stakeholders and process owners

Advises on business requirements and solution options, bridging the gap between people, process, and technology

Gather and document systems and process requirements through meetings, workshops, site visits, and job shadowing; create and maintain documentation on Salesforce business processes

Critically evaluate information gathered from multiple sources, break high-level requirements into details, and distinguish user requests from underlying needs

Understand non-Salesforce business systems such as SAP and internal portals and their interaction with Salesforce

Collaborate with Salesforce Administrators and SAP architects and business analysts to ensure end-to-end process integration and consistency

Support completion of incidents and enhancement requests and keep users up to date on status


Bachelor's degree preferred or equivalent work-related experience with a minimum education requirement of HS Diploma or GED equivalent

Salesforce Administrator Certification

3+ years of work experience with Salesforce Service Cloud

Project management experience, ideally including use of agile methodology

Continuous improvement capabilities