Operations Manager

(OTC)

Key Responsibilities:

• Oversee and supervise process leads and supervisors

• Work with the delivery center and the technology lead in ensuring recruitment, center readiness,

technology connectivity, etc.

• Manage client expectations

• Work and communicate with people across organizational units

• Define goals & performance parameters for team & guide them in achieving the same

• Track and monitor transition progress within a geography across processes

Key Requirements:

• CPA or Finance graduates

• Strong functional knowledge and experience in handling OTC business for horizon of AR

activities like Cash applications, Collections, Order Management, Journal Entries and Accounting.

• Operations management experience required for handling multi geography or global processes.

• At least 8-years of combined relevant experience

• Must have experience in leading/managing 50-100 FTEs in a BPO/Shared Services setting.

• Proven ability in effective people management and client management.

Php 90,000 - 120,000