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eCommerce Operation Specialist

Company:
TransBiz Global Marketing Services
Location:
Makati, Philippines
Posted:
April 15, 2021

Description:

The Operations Specialist contributes to running direct eCommerce in the Philippines, both on our own website and 3rd party platforms (Lazada/ Shopee), by overseeing several operational tasks in collaboration with Logistics, Supply Chain, and Business departments. He/she is focused on: day to day operations including order management, process improvement, back order analysis, and supply chain projects.

WHAT YOU WILL DO

Ensure adequate order management to maximize revenues and customer satisfaction

Optimize day-to-day business functions

Facilitate the Quality Assurance process

Identify actions to improve returns rate and cancellations

Identify opportunities to streamline operations and lead process improvement initiatives

Supervise and optimize the working relationship with our Supply Partners, 3PL Fulfillment Center, Couriers and Customer Service

Manage inbound supply chain from Supplier to 3PL Fulfillment Center (incl. purchase orders and billing) and outbound from Courier to Customer, utilizing warehouse/courier management systems and internal order management systems

Support our Customer Experience team with a customer-first approach and act as second-level support on customer issues

Assist with product sourcing

Site content management including merchandising content and landing pages

Daily, weekly, and monthly reporting on operational efficiencies, finance, and sales, forecasting based on data analysis

Work on ad hoc projects with cross-functional teams of TransBiz, including Marketing, Finance & Developers

WHAT WE EXPECT

3+ years of Operations and/or experience or related fields

Experience with eCommerce platforms - Shopee, Lazada, Shopify... etc. (preferred)

Be fluent in English;

Be organized & detail-oriented;

Meet deadlines reliably;

Be able to work in a fast-paced environment;

Have great communication skills;

Have a positive attitude;

Take a lot of initiative & be proactive;

Hands-on attitude

Results-focused with a proven track record

Strong blend of analytical, decision making, and creative problem-solving skills

PREFERRED QUALIFICATIONS

Experience working in eCommerce or related field

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